Alexa Sutton
Welland,Canada
Summary
Results-driven professional with diverse experience in tourism, retail, and production environments. Demonstrates strong leadership and collaboration skills, achieving a 404% increase in social media engagement. Proficient in Microsoft Office, Google Workspace, and social media marketing, with a proven track record of enhancing customer service and operational efficiency. Adaptable and committed to continuous improvement in dynamic settings.
Overview
8
8
years of professional experience
Work History
Keyholder/Coordinator
TJX Canada – Winners, Marshalls, HomeSense
03.2023 - Current
- Support the store management team in delivering consistent, high-quality customer service.
- Oversee and ensure operational and customer service goals are met and exceeded.
- Coach floor associates to ensure proper merchandise processing and stocking.
- Communicate sales information to management and the sales team to encourage department success, fostering a collaborative work environment.
- Supervise merchandising practices, ensuring compliance with TJX standards and enhancing visual appeal to customers.
- Highlight and track the effects of merchandising on sales and implement action plans for improvements.
- Identify opportunities for minimizing damages and loss prevention and formulate effective plans for improvement.
OTC Production Lead
White Meadows Farms
09.2021 - 12.2022
- Oversaw quality and ensured timely completion of all outgoing maple product packaging.
- Collaborated with team members to create prioritized schedules for production tasks and social media content.
- Maintained inventory of production supplies.
- Processed work orders using data entry in online systems (Ordertime, Google Sheets, Adobe Illustrator).
- Created meticulous product labels and packaging, enhancing product presentation and compliance with industry standards.
- Managed own assignments while providing flexible support to teammates in both production and retail settings.
- Promoted from retail position to leadership role within 3 months, demonstrating quick adaptability and capability.
- Increased company social media engagement by 404% from June to September 2022 as part of a small marketing team.
Keyholder
Friends of Fort George
06.2018 - 05.2022
- Maintained and stocked the gift shop at Fort George National Historical Site.
- Educated guests on the history of the War of 1812.
- Supporting administrative goals and service of off-site promotional events, increasing awareness of our non-profit organization.
- Collaborated with team members to effectively manage phone sales of tickets, enhancing operational workflow.
- Responded promptly to inquiries over email and phone regarding events and daily operations, streamlining communication processes.
Guest Services Associate
Inniskillin Winery
05.2017 - 10.2017
- Engaged with guests to provide information about wine production and tourism, enhancing customer understanding and satisfaction.
- Conducted informative wine tastings, promoting cross-selling and increasing average transaction values.
- Managed the scheduling of tours and timely placement with guides, ensuring seamless guest experiences.
Education
Bachelor of Arts - BA (Hons) - History and Classics
Brock University
St. Catharines, ON04-2021
Skills
- Technical: Microsoft Office Suite Google Workspace Social Media Marketing Adobe Illustrator
- Administrative: Office Administration Calendaring Data Entry
- Communication: Oral Communication Customer Service Team Collaboration
- Leadership: Coaching Supervision Merchandising
- Operational: Inventory Management Loss Prevention Quality Assurance
Timeline
Keyholder/Coordinator
TJX Canada – Winners, Marshalls, HomeSense
03.2023 - Current
OTC Production Lead
White Meadows Farms
09.2021 - 12.2022
Keyholder
Friends of Fort George
06.2018 - 05.2022
Guest Services Associate
Inniskillin Winery
05.2017 - 10.2017
Bachelor of Arts - BA (Hons) - History and Classics
Brock University
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