FEEYUNA FERRY
Brampton,ON
Summary
Dynamic Housekeeping Supervisor with a proven track record at Niagara Falls Marriott Fallsview Hotel & Spa, excelling in staff training and conflict resolution. Adept at maintaining high cleanliness standards and ensuring guest satisfaction. Strong multitasking abilities and detail-oriented approach contribute to efficient operations and exceptional customer service.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
NIAGARA FALLS MARRIOTT FALLSVIEW HOTEL & SPA
Niagara Falls, ON
07.2024 - Current
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Responded promptly to maintenance requests from guests or staff members.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Housekeeping Supervisor
Residence Inn And Courtyard by Marriott
Mississauga, ON
09.2023 - 06.2024
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Food Service Supervisor
Little South Bistro Bar and Grill
Mississauga, ON
10.2022 - 09.2023
- Provided direction to staff on proper preparation techniques for menu items.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
Team Member
KFC
Brampton, ON
01.2022 - 10.2022
- Interacted with customers and aided with their orders.
- Prepared and cooked food following established procedures.
- Maintained adherence to sanitation guidelines.
- Operated cash registers to process payments from customers.
Team Member
Annalakshmi
Brampton, ON
01.2021 - 10.2021
- Answered phone calls regarding inquiries about products or services.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Post Graduate Diploma - International Business Management
Cambrian College
Sudbury06.2022
Post Graduate Diploma - Supply Chain Management
Sault College
Brampton, Canada04.2021
Diploma - Logistics and Supply Chain Management
Mithra Institute of Management Studies
Kerala, India09.2018
Bachelors - Communicative English
All Saints College
Kerala, India04.2018
Skills
- Strong verbal communication
- Customer service skills
- Proficient in Microsoft Office applications
- Exceptional computer skills
- Excellent multitasking
- Time management abilities
- Detail-oriented
- Accuracy
- Timely data input
- Customer-centric approach
- Troubleshooting
- Resolving issues
- Quick learner
- Ability to acquire in-depth knowledge
- Adapt well to change
Timeline
Housekeeping Supervisor
NIAGARA FALLS MARRIOTT FALLSVIEW HOTEL & SPA
07.2024 - Current
Housekeeping Supervisor
Residence Inn And Courtyard by Marriott
09.2023 - 06.2024
Food Service Supervisor
Little South Bistro Bar and Grill
10.2022 - 09.2023
Team Member
KFC
01.2022 - 10.2022
Team Member
Annalakshmi
01.2021 - 10.2021
Post Graduate Diploma - International Business Management
Cambrian College
Post Graduate Diploma - Supply Chain Management
Sault College
Diploma - Logistics and Supply Chain Management
Mithra Institute of Management Studies
Bachelors - Communicative English
All Saints College
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