Gene Lee Alla
Summary
Dynamic food service professional with a proven track record at Wendy's Picton, excelling in customer satisfaction and order accuracy. Leveraged strong multitasking abilities and effective communication to enhance service quality, consistently achieving performance goals. Skilled in food safety and sanitation, with a commitment to maintaining a clean and efficient workspace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Wendy's Picton
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Processed sales transactions using POS system.
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
- Addressed customer inquiries and concerns promptly, demonstrating excellent problem-solving skills.
- Maintained safe and sanitary work environment, adhering to health codes.
- Adapted to menu changes quickly, learning new recipes and preparation methods.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
Owner of Catering Services
Own Business
05.2022 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor in Special Education - Education
Central Philippine University
Iloilo City, Iloilo, Philippines04-2012
Skills
- Customer service
- Accuracy and efficiency
- Team player
- Quick learner
- Food service standards
- Customer assistance
- Effective communication
- Food safety and sanitation
- Order accuracy
- Cash handling
- Safe food handling
- Efficient multitasking
- Excellent work ethic
- Food handling safety
- Cleanliness standards
- Meal prep
- Attention to detail
- Computer skills
Languages
English
Professional Working
Certification
Certificate of Completion: Worker Health and Safety Awareness in 4 Steps - June 14, 2023
Food Handler Certificate - October 17, 2024
Timeline
Food Counter Attendant
Wendy's Picton
08.2023 - Current
Owner of Catering Services
Own Business
05.2022 - 03.2023
Bachelor in Special Education - Education
Central Philippine University
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