Gaganpreet Kaur

• served and worked with gas and petroleum product Operated
• Restocked and organized merchandise in front lanes.
• Performed record and bookkeeping at the end or the shift

• Processed returns and exchanges efficiently, adhering to store policies and procedures.
• Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
• Handled customer inquiries, resolving issues promptly for increased satisfaction.
• Enhanced store productivity by maintaining a clean and organized cashier area.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Maintained files, records and chronologies of entry activities.
• Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.