Dustin Zahorejko
Chilliwack,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fuel Station Attendant
Petro-Canada Gas Station & Petro-Pass Truck Stop
03.2024 - Current
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
Retail Supervisor
Value Village
06.2022 - 03.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
General Manager-Patient Transport
Sodexo Canada-Abbotsford Regional Hospital and Cancer Centre
11.2021 - 07.2022
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Optimized patient flow processes to decrease wait times and improve overall patient experience.
- Streamlined administrative tasks for increased efficiency in daily operations.
- Developed comprehensive training programs, resulting in improved staff competencies and reduced turnover rates.
Passenger Service Agent YXX
Menzies Aviation @ Abbotsford International Airport
09.2021 - 02.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Education
Secondary School -
Abbotsford Senior Secondary School
Abbotsford, BC06.2011
Skills
- Verbal and written communication
- Time Management
- Team Leadership
- Staff Training and Development
- Operations Management
- Performance Management
- Schedule Preparation
- Business Administration
- Financial Management
- Customer Service
- Hiring and Training
- MS Office
Certification
- Serve it right, 08/01/21, 08/01/26
- Occupational First Aid Level 3, 07/01/21, 07/01/24
- Motion Picture Industry Orientation Certificate, 07/01/21, Present
- FoodSafe Level 1, 08/01/21, 08/01/26
- WHMIS 2015, Present
- N-95 Respirator Fit Tester, Present
Timeline
Fuel Station Attendant
Petro-Canada Gas Station & Petro-Pass Truck Stop
03.2024 - Current
Retail Supervisor
Value Village
06.2022 - 03.2023
General Manager-Patient Transport
Sodexo Canada-Abbotsford Regional Hospital and Cancer Centre
11.2021 - 07.2022
Passenger Service Agent YXX
Menzies Aviation @ Abbotsford International Airport
09.2021 - 02.2022
Secondary School -
Abbotsford Senior Secondary School
- Serve it right, 08/01/21, 08/01/26
- Occupational First Aid Level 3, 07/01/21, 07/01/24
- Motion Picture Industry Orientation Certificate, 07/01/21, Present
- FoodSafe Level 1, 08/01/21, 08/01/26
- WHMIS 2015, Present
- N-95 Respirator Fit Tester, Present
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