Shajjad Shameem
Calgary,AB
Summary
Offering more then eight (8) years excellent communication and interpersonal abilities, ready to thrive in customer-focused role. Brings ability to quickly learn and adapt to new environments, understanding customer needs and problem-solving skills. Ready to use and develop communication and problem-solving skills in Community Shuttle Operator role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Petro-Canada Gas Station & Petro-Pass Truck Stop
10.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Customer Service Representative
OSL
12.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Executive
Zero Plus Insurance
02.2023 - 08.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Laboratory Technician
Agat Laboratories Ltd - CALGARY, CANADA
01.2022 - 11.2022
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
Assistant Manager
Bangladesh Krishi Bank
03.2013 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Diploma - Cyber Security Specialist
07-2025
MBA - Finance
11-2014
Bachelor of Science - Agriculture
11-2008
Skills
- Persuasive attitude
- Customer support
- Well-organized
- Excellent problem-solving skills
- Customer service
- Computer skills
- Problem resolution
- Multitasking
- Customer relationship management
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Urdu
Professional Working
Certification
- SCMA ( In progress)
- Six Sigma Yellow belt
- JIT (Just In time)
- Lean Concept
Interests
- Participating in cultural exchange programs and homestays
- Blockchain Technology and Cryptocurrency
- Adventure Travel
Timeline
Customer Care Executive - Petro-Canada Gas Station & Petro-Pass Truck Stop
10.2024 - Current
Customer Service Representative - OSL
12.2023 - 04.2024
Customer Service Executive - Zero Plus Insurance
02.2023 - 08.2023
Laboratory Technician - Agat Laboratories Ltd - CALGARY, CANADA
01.2022 - 11.2022
Assistant Manager - Bangladesh Krishi Bank
03.2013 - 10.2019
- SCMA ( In progress)
- Six Sigma Yellow belt
- JIT (Just In time)
- Lean Concept
CDI College - Diploma, Cyber Security Specialist
State University Of Bangladesh - MBA, Finance
Sher-E-Bangla Agricultural University - Bachelor of Science, Agriculture
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