Fuyu Yang
Edmonton,Alberta
Summary
Energetic candidate with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Canada Trust
08.2023 - Current
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Exceed sales goal, achieved 555% of unit target for Quarter 4, fiscal year 2023.
Store manager
Miniso
01.2023 - 05.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Food Server
Lan Noodle
05.2022 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Completed table resets by wiping down surfaces and refilling condiments.
- Organized and replenished supplies at food stations to optimize team performance.
- Kept register accurate through correct billing, payment processing and cash management practices.
Sales consultant
Swarovski-WEM
11.2021 - 01.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Restaurant cashier
Chengang Hotpot
11.2020 - 07.2021
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales associate
Daiwei Computer
01.2018 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Arts - Economics
University of Alberta
Edmonton, AB12.2022
Skills
- Sales Expertise
- Multitasking Strengths
- Collaborative Skills
- Cash Register Operation
- Guest Relations
- Excellent People Skills
- Time Management
- Customer Service
- Computer and Analyzing Skills
Certification
Investment Funds in Canada(IFIC)
Languages
Native Chinese(Mandarin) speaker, fluent and professional English
Timeline
Customer Experience Associate
TD Canada Trust
08.2023 - Current
Store manager
Miniso
01.2023 - 05.2023
Food Server
Lan Noodle
05.2022 - 09.2022
Sales consultant
Swarovski-WEM
11.2021 - 01.2022
Restaurant cashier
Chengang Hotpot
11.2020 - 07.2021
Sales associate
Daiwei Computer
01.2018 - 04.2018
Bachelor of Arts - Economics
University of Alberta
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