Sadia Habibi
Ottawa,ON
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Scotiabank
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Cashier Team Lead
Mezbaan Restaurant
08.2021 - 09.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Supervisor
Tim Hortons
09.2021 - 02.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor in Architectural Studies - Architecture
AT College
Afghanistan05.2019
Skills
- Customer Service
- Team building
- Customer Account Management
- Excellent Communication
- Sales expertise
Languages
English
Full Professional
Persian
Native or Bilingual
Pashto
Native or Bilingual
Timeline
Customer Experience Associate
Scotiabank
10.2022 - Current
Supervisor
Tim Hortons
09.2021 - 02.2023
Cashier Team Lead
Mezbaan Restaurant
08.2021 - 09.2023
Bachelor in Architectural Studies - Architecture
AT College
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