Hi, I’m
Rumeshika Shehani Widyadhipathi Gorakgoda Gamage
Scarborough,ON
Summary
Dedicated and compassionate individual with a genuine love for animals seeking a position in pet care, sitting, or walking. Eager to leverage natural affinity and previous experience in caring for dogs to provide exceptional service while continuously learning and improving through ongoing education.
Overview
3
years of professional experience
Work History
Dialog Axiata PLC, Colombo, Western Sri Lanka
Customer Experience Associate
01.2020 - 05.2023
Job overview
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Education
Animal Behavior College27509 Avenue Hopkins, Santa Clarita
from Medical, Vet Assistant
05.2025
University Overview
- Learn a variety of skills and tasks, including surgical preparation to animal nursing.
- Proficient in providing basic care for dogs, including feeding, grooming, and exercise.
- Skilled in handling dogs of various sizes and temperaments.
- Knowledgeable in understanding canine behavior and body language.
- Ability to administer medication as directed by pet owners.
- Excellent communication and interpersonal skills for building rapport with both pets and owners.
- Strong attention to detail and ability to follow instructions accurately.
- Provided daily care and attention to dogs in a safe environment.
- Ensured dogs received adequate exercise through regular walks and playtime.
- Maintained cleanliness of living and play areas, including regular grooming and sanitation.
- Developed trusting relationships with pet owners through open communication and updates on their pets' well-being.
Choices Graduate5353 Dundas Street West, Ontario
from Employment Training And Preparation
04.2024
University Overview
- Gained life, employability, and job search skills.
- Built financial literacy and learned about employment standards and rights at work.
- Received training in time and stress management strategies.
PTP Adult Learning And Employment ProgramToronto, ON
from Employment Supports Specialty
04.2024
University Overview
- Gained valuable insights into stress management, confidence building, accountability, and adaptability.
- Learned effective strategies for identifying and managing stressors in both personal and professional life.
- Cultivated confidence through positive self-talk, setting achievable goals, and stepping out of comfort zone.
- Embraced the concept of accountability and took ownership of actions and their consequences.
CADD CentreColombo, Western Sri Lanka
Certificate Of Interior Design from Interior Design
05.2023
Amazon CollegeColombo Western Sri Lanka
Business Management, Advance Diploma from Advanced Business Management
12.2019
Greenwich CollegeColombo Western Sri Lanka
Business Management, Diploma from Business Management
12.2018
Infotech School of Computing Colombo Western Sri Lanka
from Information Technology
10.2012
British Language Centre
from English Language
10.2011
Skills
- Customer Service
- Understanding Customer Needs
- Sales and Upselling
- Transaction Processing
- Sales expertise
- Dog walking
- Animal Behavior
- Pet feeding and care
- Small Animal Care
- Pet exercise
- Pet handling
- Animal Care
- Dependable and Responsible
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Tamil
Limited Working
Timeline
Customer Experience Associate
Dialog Axiata PLC, Colombo, Western Sri Lanka
01.2020 - 05.2023
Animal Behavior College
from Medical, Vet Assistant
Choices Graduate
from Employment Training And Preparation
PTP Adult Learning And Employment Program
from Employment Supports Specialty
CADD Centre
Certificate Of Interior Design from Interior Design
Amazon College
Business Management, Advance Diploma from Advanced Business Management
Greenwich College
Business Management, Diploma from Business Management
Infotech School of Computing
from Information Technology
British Language Centre
from English Language
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