Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aastha Shah

Summary

Dedicated and results-driven professional with over 2 years of experience in the food and beverage and customer service industries. Demonstrated ability to effectively manage day-to-day operations, cultivate a positive work environment, and deliver exceptional customer service. Skilled in staff supervision, training, and enforcement of safety and company policies. Committed to optimizing productivity, enhancing employee satisfaction, and driving business success.

Overview

2
2
years of professional experience

Work History

Customer Experience Associate

TD Bank
06.2023 - Current
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Consistently exceeded personal sales goals by over 70% month-over-month, achieved through proactive customer engagement and adept identification of their financial needs.
  • Resolved customer issues promptly, fostering positive relationships between bank and its clients.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Restaurant Team Member

Tim Hortons
10.2022 - 01.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Sales Associate

Steve Madden
04.2022 - 10.2022
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Stocked merchandise for 3 departments, labeling over 500 items weekly and arranging displays according to size or color to optimize customer browsing experience.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Shift Supervisor

Hero Certified Burgers
10.2021 - 10.2022
  • Analyzed sales figures and identified areas for improvement.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Trained and supervised 10 new employees, delegating daily tasks and responsibilities, resulting in a decrease in onboarding time and improved team efficiency.
  • Coordinated with vendors for timely product deliveries, ensuring 100% availability of key items and reducing stockouts by 25%
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Education

Post-Degree Certificate - Global Business Management

Humber College
Toronto, ON
11.2023

BBA - Business Administration

Amity University
Mumbai, India
08.2020

Skills

  • Staff Management
  • Supervision and leadership
  • Strategic Planning
  • Goal-Oriented
  • Time Management
  • Customer Service
  • Sales expertise
  • Adaptable and Flexible

Timeline

Customer Experience Associate

TD Bank
06.2023 - Current

Restaurant Team Member

Tim Hortons
10.2022 - 01.2024

Sales Associate

Steve Madden
04.2022 - 10.2022

Shift Supervisor

Hero Certified Burgers
10.2021 - 10.2022

Post-Degree Certificate - Global Business Management

Humber College

BBA - Business Administration

Amity University

Similar Profiles

CREATE PROFILE
Aastha Shah