Bahar Khaliliyan
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Scotiabank
02.2023 - Current
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
- Accurately processed a high volume of foreign currency exchanges for customers, ensuring satisfaction with smooth transactions.
Commission Sales Associate
Ashley HomeStores
09.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Associate
Hudson's Bay
09.2019 - 09.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Team Member
Tim Hortons
03.2019 - 09.2019
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Education
Bachelor of Arts - Commerce
York University
Toronto, ON12.2023
Certificate - Certificate of Language Proficiency
York University
Toronto, ON01.2016
Skills
- Client Relations
- Fraud Detection
- Account Updating
- Drawer Balancing
- Customer Relationship Building
- Cash Handling Expertise
- Strong Work Ethic
- Exceptional Customer Service
- Excellent Time Management Skills
- Sales Expertise
- Conflict resolution
- Adaptability
- Process Improvement
- Multitasking
Languages
English
Farsi
References
References available upon request.
Timeline
Customer Experience Associate
Scotiabank
02.2023 - Current
Commission Sales Associate
Ashley HomeStores
09.2021 - 02.2022
Sales Associate
Hudson's Bay
09.2019 - 09.2021
Team Member
Tim Hortons
03.2019 - 09.2019
Bachelor of Arts - Commerce
York University
Certificate - Certificate of Language Proficiency
York University
Similar Profiles
Abhishek WahalAbhishek Wahal
Senior Manager at ScotiabankSenior Manager at Scotiabank
Tebah Al-SafiTebah Al-Safi
Customers Experience Associate at ScotiabankCustomers Experience Associate at Scotiabank
HARSHIL PATELHARSHIL PATEL
Customer Experience Associate, Kitchener at ScotiabankCustomer Experience Associate, Kitchener at Scotiabank