Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Fiona Katusiime

North York,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

COMMUNITY SHELTER WORKER

OUR PLACE PEEL YOUTH CLUB
Brampton, ON
11.2021 - Current
  • Perform initial screenings and assess client eligibility for admittance to emergency shelter programs
  • Admit clients and assist them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy
  • Ensure safety and well-being of clients and staff by doing regular facility and bed/room checks
  • Assess and assist with addressing client's personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary
  • Liaise with other City staff and with community agencies (e.g
  • Hospitals, social workers, doctors, courts, shelters providers, etc.) to ensure clients receive high quality service
  • Provide assistance when medical emergencies and other critical incidents occur within the shelter using problem-solving and crisis intervention to de-escalate conflicts
  • A high level of professional customer service skills in establishing and maintaining working relationships with clients, service providers, the general public and/or staff when addressing service inquiries, requests and/or complaints
  • Document shift occurrence information in line with internal policies, including the completion of logs, incident reports, case management notes and recording admittance and discharge information in the SMIS system
  • Participate in meetings, case conferences and divisional initiatives, as well as the development of client case plans and program development and delivery (e.g
  • Recreation, educational, social/life skills)
  • Ensure a high level of customer service and professionalism
  • Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
  • Counseled clients on a variety of topics including job search strategies, budgeting techniques, and housing options.

YOUTH SUPPORT WORKER

CAWTHRA SHELTER
Mississauga, ON
04.2022 - 08.2022
  • Monitored youth in shelter, ensuring safety and security measures are met
  • Provided supportive counselling, case management, crisis stabilization and conflict resolution
  • Provided administrative support, reminded and assisted clients to take their medication.
  • Organized group activities for at-risk youth focusing on life skills development and positive behavior reinforcement.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.

SOCIAL SERVICES COORDINATOR

MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
UGANDA
01.2018 - 08.2020
  • Monitored client progress and outcomes, providing guidance and support as needed.
  • Developed and implemented social services programs to meet the needs of clients.
  • Consulted with staff on resolution of complex service issues.
  • Referred clients that needed assistance with addictions and mental health issues to partnering not for profit organizations and gazette government facilities for treatment and rehabilitation.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Prepared detailed expense reports for all departmental activities.

Education

Bachelor's Degree - PHARMACY

MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Diploma - Social Works and Social Administration

Mbarara University Of Science And Technology

Skills

  • Documentation Management
  • Personal Counseling
  • Emotional Awareness
  • Safety Monitoring
  • Care Monitoring
  • Safety Control
  • Behavior Observation

Certification

  • Standard First Aid CPR/ AED Level C
  • Naloxone Administration
  • Non-Violent Crisis Prevention and Intervention
  • Conflict Resolution and Negotiation Skills
  • Harm Reduction
  • Proficient in MSWord, PowerPoint, MS Outlook
  • Immigrant and Refugee Mental Health (C.A.M.H & University of Toronto)
  • Toronto Shelter Standards and Harm Reduction (THTC)
  • Mental Health First Aid (Mental Health Commission of Canada)
  • Mental Health (THTC)
  • Defusing Hostility (THTC)
  • ASIST- Applied Suicide Intervention Skills Training (Living works)
  • Understanding and Managing Aggressive Behaviour (UMAB)
  • Overdose Prevention, Recognition and Response Training (City of Toronto)
  • Working with Abused Women and children (THTC)
  • H.I.V Prevention Peer Educator (The A.I.D.S Support Organization, Uganda)
  • Workplace Violence and Harassment Training
  • AODA Training (Access for Ontarians with Disability)
  • Street Needs Assessment Cultural Awareness Training
  • Street Needs Assessment (Indoor & Outdoor survey Basics, SNA 101, Indoor & Outdoor Study Health & Safety, Outdoor Count Basics)

Languages

English
Professional

References

References available upon request.

Timeline

YOUTH SUPPORT WORKER

CAWTHRA SHELTER
04.2022 - 08.2022

COMMUNITY SHELTER WORKER

OUR PLACE PEEL YOUTH CLUB
11.2021 - Current

SOCIAL SERVICES COORDINATOR

MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2018 - 08.2020

Bachelor's Degree - PHARMACY

MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Diploma - Social Works and Social Administration

Mbarara University Of Science And Technology

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Fiona Katusiime