Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RUTH KINYANJUI

Toronto,ON

Summary

Am professional with strong experience in social services, ready to make positive impact in supporting individuals in need. Skilled in crisis intervention, conflict resolution, and providing emotional support. Known for collaborative approach and adaptability in dynamic environments. Reliable team player with focus on achieving results and meeting needs of clients efficiently.

Am experienced with providing compassionate care and support in high-stress environments. Utilizes crisis intervention techniques and empathetic communication to manage diverse client needs. Track record of maintaining safe and welcoming atmosphere while resolving conflicts effectively.

Overview

8
8
years of professional experience

Work History

Community Shelter Worker

Homes First Society
07.2023 - 11.2024
  • Logging intakes,referrals,visitors to main reception, answering phone calls and calling emergency services when required.
  • Checking and responding to email daily.
  • Complete all documentation relevant to incidents reports, intakes and discharge via paper file and computerized documentations.
  • participated in program evaluation through completion of outcome tools and surveys with all clients.
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Created educational materials to convey important information to service recipients.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Helped clients navigate social services system and access needed resources.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Client Support Worker

Youth Rehabilitation and Treatment Center
06.2016 - 03.2023
  • Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
  • Contributed to the growth of the company by identifying opportunities for improvement and suggesting innovative solutions.
  • Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
  • Assisted in the development of client support strategies for optimal service delivery.
  • Managed high-volume caseloads while maintaining exceptional attention to detail and accuracy in documentation efforts.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
  • Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
  • Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Documented client progress and activities in accordance with agency policies and procedures.

Education

Counseling Phychology -

Kenyatta University
Nairobi Kenya
05-2016

Skills

  • Assisting with the development of a plan that addresses the expressed needs and goals of the clients in conjunction with them and the case management
  • Facilitating the development of life skills and recreation activities through individuals and group work
  • providing individual counseling and support and management of behavior within the environment
  • Providing assistance during times of illness or crisis by contacting emergency services or by utilizing appropriate support with the agency
  • Meeting with the clients daily to offer support and assistance with plan elements
  • Completion of intakes interviews and facilitate discharge from the program when appropriate

Languages

English
Full Professional

Timeline

Community Shelter Worker

Homes First Society
07.2023 - 11.2024

Client Support Worker

Youth Rehabilitation and Treatment Center
06.2016 - 03.2023

Counseling Phychology -

Kenyatta University

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RUTH KINYANJUI