Fereshteh Motadel

• Took over 50 reservations and to-go orders by phone, answering customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Increased sales by 7%.
• Used cash registers and credit card machines to cash out customers.
• Answered over 150 phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.

• Organized, stocked ,and cleaned establishments front lobby during shifts to maintain welcoming appearance.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
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• Guided groups of up to 50 people on scheduled tours.
• Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
• Established positive relationships with tour members through fun and engaging conversation.

Certified International Tour guide

• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Upselling optional tour packages by 12% more.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.

• Drove expansion of library collections and programs in response to student and faculty needs and special requests.
• Managed reserve desk collection of reference materials.
• Located requested books on shelves and in library database and fetched items for patrons.
• Researched, planned, and set up attractive and informative library exhibits.

• Prepared comprehensive English curriculum for multiple classes.
• Designed and implemented assessments to measure student progress in English language learning.
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.