Abrar Faiyaz
Surrey,BC
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairmont Waterfront
Vancouver, BC
10.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Ensured that all safety regulations were followed according to company standards.
- Applied extensive knowledge of Opera Cloud to enhance hotel operations and improve guest satisfaction.
- Recognized by management for providing exceptional customer service.
In-Room Dining Server
Fairmont Waterfront
Vancouver, BC
03.2023 - 10.2024
- Take food and beverage orders from guests over the phone and deliver food and beverage to the guest room in a timely manner
- Handle cash and credit transactions, and process payments accurately
- Handle payments using Sertifi from guests requesting for any external amenity for an in house guest
- Using Opera to ensure all the amenities are delivered to the correct guest room, and creating trace for any upcoming amenity request
Server
Denny's Restaurant
Surrey, BC
01.2022 - 03.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Assisted with training of new staff members
In-Room Dining Server
Thompson Hotel
Toronto, ON
09.2017 - 12.2019
- Operated point-of-sale systems quickly and accurately when processing transactions
- Responded promptly to complaints or requests from customers in order to resolve any issues quickly
- Complied with all company policies related to In-Room Dining operations at all times
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver04.2023
Skills
- Analytical Skills
- Team Collaboration
- Excellent Communication
- Professional Attitude
- Time management
- Problem solving
Certification
- Serving It Right
- Food Safe Level 1
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Front Desk Agent
Fairmont Waterfront
10.2024 - Current
In-Room Dining Server
Fairmont Waterfront
03.2023 - 10.2024
Server
Denny's Restaurant
01.2022 - 03.2023
In-Room Dining Server
Thompson Hotel
09.2017 - 12.2019
Diploma - Hospitality Management
Vancouver Community College
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