Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abrar Faiyaz

Surrey,BC

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Fairmont Waterfront
10.2024 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed bills, collected payments and made change for guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Ensured that all safety regulations were followed according to company standards.
  • Applied extensive knowledge of Opera Cloud and Opera to enhance hotel operations and improve guest satisfaction.
  • Recognized by management for providing exceptional customer service.

In-Room Dining Server

Fairmont Waterfront
03.2023 - 10.2024
  • Take food and beverage orders from guests and deliver food and beverage to the guest room in a timely manner
  • Handle payments using Sertifi and from guests requesting for any external amenity for an in house guest
  • Using Opera and Silverware to ensure all the amenities are delivered to the correct guest room, and creating trace for any upcoming amenity request

Server

Denny's Restaurant
01.2022 - 03.2023
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Assisted with training of new staff members
  • Assisted with inventory and placing order online for inventory

In-Room Dining Server

Thompson Hotel
09.2017 - 12.2019
  • Operated point-of-sale systems quickly and accurately when processing transactions
  • Responded promptly to complaints or requests from customers in order to resolve any issues quickly

Education

Diploma - Hospitality Management

Vancouver Community College
Vancouver
04.2023

Skills

  • Analytical Skills
  • Team Collaboration
  • Excellent Communication
  • Professional Attitude
  • Time management
  • Problem solving

Certification

  • Serving It Right
  • Food Safe Level 1

Languages

English
Native or Bilingual
Bengali
Native/ Bilingual
Hindi
Limited

Timeline

Front Desk Agent

Fairmont Waterfront
10.2024 - Current

In-Room Dining Server

Fairmont Waterfront
03.2023 - 10.2024

Server

Denny's Restaurant
01.2022 - 03.2023

In-Room Dining Server

Thompson Hotel
09.2017 - 12.2019

Diploma - Hospitality Management

Vancouver Community College

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Abrar Faiyaz