Abrar Faiyaz
Surrey,BC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairmont Waterfront
10.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Ensured that all safety regulations were followed according to company standards.
- Applied extensive knowledge of Opera Cloud and Opera to enhance hotel operations and improve guest satisfaction.
- Recognized by management for providing exceptional customer service.
In-Room Dining Server
Fairmont Waterfront
03.2023 - 10.2024
- Take food and beverage orders from guests and deliver food and beverage to the guest room in a timely manner
- Handle payments using Sertifi and from guests requesting for any external amenity for an in house guest
- Using Opera and Silverware to ensure all the amenities are delivered to the correct guest room, and creating trace for any upcoming amenity request
Server
Denny's Restaurant
01.2022 - 03.2023
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Assisted with training of new staff members
- Assisted with inventory and placing order online for inventory
In-Room Dining Server
Thompson Hotel
09.2017 - 12.2019
- Operated point-of-sale systems quickly and accurately when processing transactions
- Responded promptly to complaints or requests from customers in order to resolve any issues quickly
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver04.2023
Skills
- Analytical Skills
- Team Collaboration
- Excellent Communication
- Professional Attitude
- Time management
- Problem solving
Certification
- Serving It Right
- Food Safe Level 1
Languages
English
Native or Bilingual
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Front Desk Agent
Fairmont Waterfront
10.2024 - Current
In-Room Dining Server
Fairmont Waterfront
03.2023 - 10.2024
Server
Denny's Restaurant
01.2022 - 03.2023
In-Room Dining Server
Thompson Hotel
09.2017 - 12.2019
Diploma - Hospitality Management
Vancouver Community College
Similar Profiles
Abrar FaiyazAbrar Faiyaz
Front Desk Agent at Fairmont WaterfrontFront Desk Agent at Fairmont Waterfront
Andrew KwonAndrew Kwon
Reservations Coordinator at Fairmont WaterfrontReservations Coordinator at Fairmont Waterfront
Simran SinghSimran Singh
Health Club Attendant at Fairmont WaterfrontHealth Club Attendant at Fairmont Waterfront
Stefanie ParleyStefanie Parley
Medical Assistant at PHSAMedical Assistant at PHSA
Gurmohit KaurGurmohit Kaur
Dispatcher at Trail AppliancesDispatcher at Trail Appliances