Abrar Faiyaz
Surrey,BC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairmont Waterfront
10.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Ensured that all safety regulations were followed according to company standards.
- Applied extensive knowledge of Opera Cloud and Opera to enhance hotel operations and improve guest satisfaction.
- Recognized by management for providing exceptional customer service.
In-Room Dining Server
Fairmont Waterfront
03.2023 - 10.2024
- Take food and beverage orders from guests and deliver food and beverage to the guest room in a timely manner
- Handle payments using Sertifi and from guests requesting for any external amenity for an in house guest
- Using Opera and Silverware to ensure all the amenities are delivered to the correct guest room, and creating trace for any upcoming amenity request
Server
Denny's Restaurant
01.2022 - 03.2023
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Assisted with training of new staff members
- Assisted with inventory and placing order online for inventory
In-Room Dining Server
Thompson Hotel
09.2017 - 12.2019
- Operated point-of-sale systems quickly and accurately when processing transactions
- Responded promptly to complaints or requests from customers in order to resolve any issues quickly
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver04.2023
Skills
- Analytical Skills
- Team Collaboration
- Excellent Communication
- Professional Attitude
- Time management
- Problem solving
Certification
- Serving It Right
- Food Safe Level 1
Languages
English
Native or Bilingual
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Front Desk Agent
Fairmont Waterfront
10.2024 - Current
In-Room Dining Server
Fairmont Waterfront
03.2023 - 10.2024
Server
Denny's Restaurant
01.2022 - 03.2023
In-Room Dining Server
Thompson Hotel
09.2017 - 12.2019
Diploma - Hospitality Management
Vancouver Community College