Roberto Cavero
Burnaby
Summary
Enthusiastic and results-driven server with a strong background in restaurant operations, guest relations, and sales. Dedicated to delivering exceptional customer service and contributing to a positive dining experience. Eager to leverage my skills and achievements in a dynamic server role at Diva.
Overview
1
1
year of professional experience
Work History
Server Assistant
Fairmont Waterfront - ARC Restaurant
08.2023 - Current
- In-depth knowledge of the restaurant's menu, including ingredients and pairings, with a capability to confidently make recommendations for an enhanced dining experience.
- Collaborative team player, adept at working closely with servers, kitchen staff, and management to ensure smooth operations. Ready for additional responsibilities in optimizing service delivery.
- Proactive and adaptable, identifying and addressing guest needs in high-paced environments. Eager to go above and beyond basic responsibilities to contribute to the restaurant's success.
- Polished and professional demeanor, skilled in handling guest inquiries, providing exceptional service, and maintaining a welcoming atmosphere in alignment with luxury standards.
Junior Server
Metropolitan Hotel - Diva Restaurant
06.2023 - Current
- Proven track record in delivering exceptional guest support, ensuring a seamless dining experience for guests through precise food and beverage service and prompt table clearing.
- Demonstrated expertise in maintaining upscale table settings, ready to elevate table presentation and enhance guest satisfaction.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Actively contribute to the banquets team, showcasing adaptability and a commitment to excellence by efficiently serving at high-profile events and catering to the diverse needs of guests.
Education
Bachelor - Business Management
Ricardo Palma University
Lima, Perú07.2010
Skills
- Client Service
- Sales Expertise
- Special Dietary Requirements
- POS Transactions
- Excellent performance under pressure
- Quality Control
- Guest Relations Management
- Anticipation
Accomplishments
- Selected as the Lead Server Assistant Trainer from a pool of experienced candidates, showcasing exceptional performance and dedication after only 6 months in the role.
Timeline
Server Assistant
Fairmont Waterfront - ARC Restaurant
08.2023 - Current
Junior Server
Metropolitan Hotel - Diva Restaurant
06.2023 - Current
Bachelor - Business Management
Ricardo Palma University
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