Erin Brown
Tracy,CA
Summary
Professional with strong background in mortgage loan processing, adept at ensuring smooth and accurate closings. Known for strong focus on team collaboration, consistent reliability, and adaptability to changing needs. Expertise in document preparation, compliance, and customer communication, with keen eye for detail and results-driven approach. Ready to bring high standards and deliver impactful results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Representative
Service Champions Heating & Air Conditioning
12.2022 - 05.2024
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling topics
- Identify customers needs, clarify information, research every issue and provide solutions
- Establishing an open and safe environment for communication
- Meet personal/team qualitative and quantitative targets
- Insured client privacy
Closing Coordinator
Digital Risk LLC. an Mphasis Company
05.2021 - 11.2022
- Review documentation required to generate deliver and confirm receipt of the initial Closing Disclosure within the required time frames
- Communicate with borrowers as needed to resolve discrepancies that may arise with the Closing Disclosure, funds to close, and / or documents
- Verify pertinent information such as Escrows, closing dates, vesting and all applicable documentation to ensure timely closing
- Excelled in partnering with multiple departments to minimize customer impact and ensure timely closing/funding
- Strong verbal and written communication skills to internal and external customers detailing closing expectations and address questions as applicable
- Partnered with processors, underwriters
- Loan officers and closers as applicable to ensure timely closing/funding's
- Contributions resulted in team's performance remaining number one for consecutive months
- Received multiple recognitions from internal and external customers in exceeding customers' expectations
Bartender
Leia's
05.2019 - 08.2022
- Served bar and restaurant ordered drinks, including beer, wine, liquors, and mixed beverages
- Kept the bar area safe, clean, and well-stocked throughout each working shift
- Rang up customers on the POS system and the accompanying credit card reader
- Performed daily inventory audits and weekly product and supply orders
Funding Assistant
LendUS, LLC
05.2020 - 05.2021
- Efficiently processed and reviewed mortgage loan applications, ensuring accuracy and completeness of all required documentation
- Collaborated with funders to gather necessary information from borrowers for loan application submission
- Managed a high volume of incoming calls and emails from funders, consistently meeting or exceeding response time goals
Call Center Representative
Old Republic Home Protection
11.2017 - 09.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling topics
- Identify customers needs, clarify information, research every issue and provide solutions
- Establishing an open and safe environment for communication
- Meet personal/team qualitative and quantitative targets
- Insured client privacy
Mortgage Loan Processor
Select Portfolio Servicing Inc
11.2017 - 05.2020
- Manage pipeline of 50+ loans
- FHA streamline knowledgeable
- Review core documents such as W2's, utility, bank statements, paystubs, social security cards and Insurance
- Maintain contact schedule with customer and Loan Officer, updated loan record communication
- Set expectations, provide timely status updates, and establish deadlines for customers on returning conditions
- Work with title companies to obtain documents such as Title commitment, clear to close, Judgement/Lien's, and payoffs
Nanny/Caregiver
Care.com
11.2017 - 09.2019
- Cared for multiple families, ages vary
- Perform lite housekeeping duties and run errands such as grocery shopping
- Intervene during strong disagreements
- Establishing an open and safe environment for communication
- Accommodated last minute schedule changes and adhered to parent guidelines
- Insured client privacy and handled confidential family matters
- First Aid and CPR certified
Mortgage Loan Closer
Endeavor America Loan Services
05.2014 - 11.2017
- Produce ICD and loan documents, adhering to TRID timelines
- Audit and Review signed document packages for completeness and accuracy;
- Approve and request funding;
- Review and sign off on pending conditions and update all parties accordingly;
- Coordinate with Escrow/Title agents to meet deadlines with respect to contract expirations and wire cutoff timeframes;
- Maintain highest level of customer service to ensure lasting relationships with business partners;
- Audit and implement corrective action on funded loans
- Complete verbal verifications prior to sending documents
- Order wires for funding's
Experienced Sales Training Manager
Sprint
05.2012 - 05.2014
- Scheduling employees and working with each individuals' personal schedule
- Handling money and depositing in a timely manner
- Handling inventory and sending out inventory in a timely manner
- Ranked as number one sales manager out of 8 based on employee satisfaction and longevity in 2014
- Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts
- Facilitate hiring process and training of sales team across the north region
- Trained and mentored four entry level sales representatives
- Provide outstanding customer service, receiving 90% on customer feedback surveys
Education
High school diploma -
Connecting Waters Charter School
Waterford, CA05.2012
Skills
- Typing
- Underwriting
- Leadership
- Organizational skills
Certification
- CPR Certification
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Client Service Representative
Service Champions Heating & Air Conditioning
12.2022 - 05.2024
Closing Coordinator
Digital Risk LLC. an Mphasis Company
05.2021 - 11.2022
Funding Assistant
LendUS, LLC
05.2020 - 05.2021
Bartender
Leia's
05.2019 - 08.2022
Call Center Representative
Old Republic Home Protection
11.2017 - 09.2020
Mortgage Loan Processor
Select Portfolio Servicing Inc
11.2017 - 05.2020
Nanny/Caregiver
Care.com
11.2017 - 09.2019
Mortgage Loan Closer
Endeavor America Loan Services
05.2014 - 11.2017
Experienced Sales Training Manager
Sprint
05.2012 - 05.2014
High school diploma -
Connecting Waters Charter School
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