Syene Ingram
Tracy
Summary
I am a Medical Billing/Office Administration specialist with 2+ years of billing experience, specializing in Anatomy, Medical Terminology and Electronic Health Records. I am also experienced in processing claims, account follow-up, and billing throughout the entire revenue cycle.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GTT, LLC-Abbott Labs/Acelis Connected Health
05.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered an average of 30+ calls daily, maintaining a quality rating of 95%+ over the duration of employment.
- Systems utilized: Salesforce, Xifin, ShoreTel, ACH Payment Portal.
Billing Coordinator
Availability Staffing-Hospice of San Joaquin
08.2023 - 02.2024
- Entered/verified procedure and diagnosis codes and requisite patient information into billing software to streamline invoicing and account management.
- Processed Medicare, MediCal, and commercial insurance claims, following regulations and guidelines.
- Claims follow-up/corrections/denial management.
- Systems utilized: Epic, DHCS, Health Plan of San Joaquin, Hill Link, River City, HealthNet, Palmetto GBA, Noridian, Availity, Microsoft Office, Adobe, etc.
Medical Billing Specialist
Pacific Medical, Inc.
04.2023 - 08.2023
- Creation/processing of the following: TARs, RFAs, Medicare/Medi-Cal/commercial/Workers' Compensation claims, HMO/IPA authorizations.
- Communicating between teammates, insurance representatives, management, and medical staff to ensure proper billing.
- Systems utilized: Epic, Passport/Onesource, Hill Link, River City, Homelink, Onecall, Noridian, Availity, Microsoft Office, Sharepoint, Docuware, Medpoint, Mederp, Adobe, etc.
Financial Aid Assistant
Institute of Technology
09.2022 - 04.2023
- Managed multiple projects simultaneously, utilizing organizational and analytical skills.
- Provided administrative/office support by coordinating files, sorting mail, greeting visitors, guiding individuals to office locations.
- Upheld strict security procedures to maintain student data confidentiality.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance to the Financial Aid team.
Customer Service Representative
Nesco Resource-CADPH
09.2021 - 02.2022
- Maintained 90% average customer satisfaction score, with strategies focused on addressing needs and resolving concerns.
- Assisted customers with setting appointments, redeeming incentives, and correcting digital vaccination records.
- Answered an average of 35, 30-60+ minute calls per day, addressing customer inquiries, and providing educational information.
- Systems utilized: Microsoft Office, Google Suite, Teams, Virtual Assistant Tool, CADPH website.
Front Desk Receptionist
AppleOne-Classic Vacations
12.2019 - 03.2020
- Greeted clients, answered multiple phone lines, scheduled and canceled appointments as needed.
- Received messages and replied to messages as needed.
- Prepared 100+ client packages per day by generating shipment invoices and setting up courier deliveries.
Security Shift Supervisor
HSS-Good Samaritan Hospital
10.2018 - 06.2019
- Led team of 5+ guards in monitoring high volume of hospital traffic during peak hours and days.
- Boosted data collection accuracy scores by at least15%; recorded, stored, and analyzed security information with zero discrepancies.
- Wrote and submitted 20+ reports on security team operations daily.
Security Dispatch
Allied Universal-Western Digital & Hitachi
06.2017 - 01.2018
- Provided constant support to 60+ customers per night about products, prices, and technical issues.
- Applied effective communication and EQ skills when interacting with all personnel and public.
- Prioritized, directed, escalated, and maintained constant radio traffic with appropriate parties during emergency situations.
Counselor’s Assistant
Evergreen Valley College
10.2014 - 08.2016
- Successfully onboarded 500+ new students each week with 85% satisfaction rating for 5+ semesters.
- Conducted 60+ outbound calls per day to engage and recruit prospective students.
- Utilized Microsoft Office (with emphasis in Microsoft Excel) to keep track of prospective students, new students and counselor designation.
Education
Diploma - Medical Billing & Office Administration
Institute of Technology
Modesto, CA05.2023
Associate degree - Psychology
Evergreen Valley College
San Jose, CA05.2017
Skills
- Type 50 WPM
- Data Entry / Ten Key 9500 KPH
- Medical Terminology
- Anatomy
- Practice Management Software (PMS)
- HIPAA Certificate
- MS Office
- ICD-10-CM/ICD-10-PCS
- CPT/HCPCS/ICD Coding
- CMS-1500/UB-04 Forms
- Electronic Billing/Posting
- Coordination of Benefits
- Multi Phone Line
- Setting Appointments
- Workers Compensation
- Insurance Referrals, Authorizations & TAR’s
Certification
- Certificate of Completion: AAPC certified course for Physician Coding for CPC Preparation.
- First Aid Certification.
Timeline
Customer Service Representative
GTT, LLC-Abbott Labs/Acelis Connected Health
05.2024 - 11.2024
Billing Coordinator
Availability Staffing-Hospice of San Joaquin
08.2023 - 02.2024
Medical Billing Specialist
Pacific Medical, Inc.
04.2023 - 08.2023
Financial Aid Assistant
Institute of Technology
09.2022 - 04.2023
Customer Service Representative
Nesco Resource-CADPH
09.2021 - 02.2022
Front Desk Receptionist
AppleOne-Classic Vacations
12.2019 - 03.2020
Security Shift Supervisor
HSS-Good Samaritan Hospital
10.2018 - 06.2019
Security Dispatch
Allied Universal-Western Digital & Hitachi
06.2017 - 01.2018
Counselor’s Assistant
Evergreen Valley College
10.2014 - 08.2016
- Certificate of Completion: AAPC certified course for Physician Coding for CPC Preparation.
- First Aid Certification.
Diploma - Medical Billing & Office Administration
Institute of Technology
Associate degree - Psychology
Evergreen Valley College
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