Brianna Hudson
Tracy
Summary
Dynamic customer service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Backup Bookkeeper
The Home Depot Inc
02.2021 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new hires on customer service protocols and best practices for handling inquiries.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
Food Service Handler
Jersey Mike's Subs
08.2018 - 01.2021
- Ensured compliance with food safety regulations during food preparation and handling.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Assisted in inventory management, tracking stock levels to minimize waste.
- Prepared and assembled food items according to standardized recipes and portion sizes.
Volunteer
McHenry House Second Time Around
02.2021 - 03.2021
- Engaged with diverse community groups to gather feedback and improve programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Associate of Arts - Natural Sciences
Modesto Junior College
Modesto, CA12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, by the President of the Western Division BJ Powers.
Timeline
Customer Service Representative/Backup Bookkeeper
The Home Depot Inc
02.2021 - Current
Volunteer
McHenry House Second Time Around
02.2021 - 03.2021
Food Service Handler
Jersey Mike's Subs
08.2018 - 01.2021
Associate of Arts - Natural Sciences
Modesto Junior College
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