Valeria Guzman
Tracy
Summary
To obtain a challenging position as an ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTER
PepsiCo Logistics Office
06.2022 - Current
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc
- Answering/routing telephone calls, greeting visitors, scheduling
- Provides follow up with other departments to ensure service standards are being met
- Assures proper invoicing of accounts by verifying computer generated invoices
- Maintains damage records and back-orders logs
- Proficient in Microsoft, excel, outlook, teams, rom, Asana Schedule system, SAP software, Red prairie
- Maintain necessary document files
- Research inventory discrepancies
- Availability to work fast past, make B.O.L (bill of lading) receipts for vendors
- Order front office supplies and keep inventory of stock
- Perform duties such as filing, photocopying, transcribing and faxing
- Provide information in-person and via phone/email
- Updated daily logbook with information about visitors entering the premises
- Relayed work orders, messages or information using telephones or two-way radios
- Recorded and maintained files or records of customer requests, work or services performed
- Reproved customers wire vat times to mitigate complaints.
WAREHOUSE ASSOCIATE/ OPERATOR
Amazon Fulfillment/ Distribution Center
01.2020 - 05.2022
- Maintained accurate inventory records through manual and computerized systems
- Performed cycle counts to ensure accuracy of inventory levels
- Unloaded materials from trucks using forklifts and pallet jacks
- Packed goods for shipment in accordance with customer instructions
- Used scanners to track parcel information, condition or receipt.
CUSTOMER SERVICE/ CASHIER
Nations
09.2017 - 12.2019
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Performed other duties as assigned by management
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change.
Education
General Studies -
San Joaquin Delta College
Stockton, CA05.2024
High School Diploma -
Tracy High
05.2018
Skills
- Multitasker
- Extreme organizer
- Microsoft knowledge
- Customer education
- Organization skills
- Multi-line telephone skills
- Customer Service
- Active Listening
- Inbound and outbound calls
- Microsoft office experience
Timeline
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTER
PepsiCo Logistics Office
06.2022 - Current
WAREHOUSE ASSOCIATE/ OPERATOR
Amazon Fulfillment/ Distribution Center
01.2020 - 05.2022
CUSTOMER SERVICE/ CASHIER
Nations
09.2017 - 12.2019
General Studies -
San Joaquin Delta College
High School Diploma -
Tracy High
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