Santino Caserta

Responsibilities:

• Marketed for 6 different travel agencies' services at over 100 different shows and events across Northern California and nationwide, generating well over 10,000 new leads and over 1,000 new potential clients for sales annually.
• Negotiated and secured contracts with event promoters, ensuring consistent pipeline of opportunities
• Identified and pursued new events, strategically expanding company's reach and client base.
• Managed on-site operations, including setup, customer sign-ups, and team coordination.
• Supervised, trained, and managed team of marketing/sales representatives, ensuring optimal performance and adherence to company standards.
• Handled payroll for team members, ensuring accurate and timely payments
• Successfully conducted telemarketing efforts, booking over 100 potential new client appointments monthly, which significantly boosted attendance and sales for sales presentations.
• Maintained meticulous records of event performance and backend sales providing actionable insights for future strategies.

Achievements:

• Successfully boosted sales presentation attendance and conversion rates of over 30% through targeted marketing efforts and effective team management.
• Consistently met or exceeded sales targets, contributing to substantial revenue growth

Responsibilities

• Provided excellent customer service, taking of orders with accuracy and ensuring positive dining experience.
• Maintained cleanliness and organization in both dining room and kitchen, upholding high standards of hygiene and safety
• Prepared and cooked food according to company standards, ensuring quality and consistency.
• Conducted over night cleanup, including kitchen, dining room, and exterior areas.
• Received and verified shipments, ensuring all items matched invoices and were stocked properly.
• Trained new team members on procedures, customer service, and responsibilities

Achievements:

• Recognized for consistently delivering excellent customer service and maintaining clean, welcoming environment.
• Played key role in ensuring smooth operations during peak hours, contributing to restaurant's efficiency and customer satisfaction.