Mark Galvan
Tracy
Summary
Driven with strong background in medical and dental sales, adept at building long-term relationships with healthcare providers and decision makers. Successfully secured key accounts by leveraging strategic sales techniques. Demonstrated proficiency in product knowledge and consultative selling, consistently meeting and exceeding sales targets. Committed to great customer service and reliability.
Overview
20
20
years of professional experience
Work History
Vice President of Sales
AD Surgical
11.2011 - Current
- Supported sales team in developing and executing strategic sales plans
- Increased sales revenue by developing and implementing innovative sales strategies.
- Enhanced customer satisfaction through fostering strong relationships and providing exceptional service.
- Directed trade show participation efforts for maximum exposure and lead generation.
- Developed tailored solutions for clients, increasing customer retention rates.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Built relationships with customers to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained accurate records of customer interactions and sales activities using CRM systems.
- Work with GPO
Dental Assistant Intern
Great America Dental
01.2010 - 10.2011
- Prepared examination rooms and sterilized instruments for dental procedures.
- Supported dentists during procedures by providing necessary tools and materials.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Prepared patient x-rays and images for dentist review.
- Kept work areas clean, sanitized and organized to minimize infection risk.
Sales Associate
Sonic Motorsports
01.2010 - 01.2011
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Assisted in visual merchandising to create engaging displays that attract customer attention.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Monitored online store.
Mortgage Loan Consultant
Mortgage Emporium
01.2005 - 10.2007
- Facilitated mortgage application processes, ensuring compliance with regulations and guidelines.
- Analyzed client financial profiles to recommend suitable loan products and terms.
- Cultivated relationships with real estate agents and referral partners to enhance business opportunities.
- Streamlined loan processing workflows, reducing turnaround times for approvals and funding.
- Delivered personalized financial advice to clients based on their unique needs and goals, fostering long-lasting relationships built on trust and expertise.
- Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
- Conducted regular follow-ups with clients after loan closure to ensure continued satisfaction and address any potential issues promptly.
- Provided exceptional customer service throughout the entire loan process, leading to increased referrals from satisfied clients.
Education
No Degree - Business
Mission College
Santa Clara, CA04-2003
High School Diploma -
New Valley High School
Santa Clara, CA05-1999
Skills
- Deal closing
- Trade show representation
- Industry expertise
- Sales reporting
- Sales strategy execution
- Business networking
- Goals and performance
- Sales team leadership
- Upselling expertise
- Customer service
- Relationship building
- Public speaking
- Sales strategy
- Quality assurance
- Sales expertise
- Lead prospecting
- Lead generation
- Product knowledge
Timeline
Vice President of Sales
AD Surgical
11.2011 - Current
Dental Assistant Intern
Great America Dental
01.2010 - 10.2011
Sales Associate
Sonic Motorsports
01.2010 - 01.2011
Mortgage Loan Consultant
Mortgage Emporium
01.2005 - 10.2007
No Degree - Business
Mission College
High School Diploma -
New Valley High School
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