Editha Mendoza
Calgary,Canada
Summary
Customer Service and Administrative Support Professional with a strong focus on delivering exceptional service and optimizing operations. Demonstrates skill in managing communications, resolving customer concerns, and coordinating events, all aimed at driving team success and enhancing customer experiences.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Customer Experience Associate
TD Bank
Calgary, Alberta
2026.02 - Current
- Processed financial transactions, including deposits, withdrawals, and bill payments, adhering to standard operating procedures.
- Assessed customer needs to recommend tailored banking solutions while handling confidential matters.
- Resolved customer concerns through established procedures and escalated complex issues as required.
- Achieved business objectives by promoting banking solutions and ensuring timely completion of processes.
- Engaged with customers to provide clear advice on banking solutions and procedures.
- Contributed to a positive, diverse work environment by enhancing team effectiveness and personal development.
- Supported colleagues by maintaining communication regarding routine activities and demonstrating dedication.
- Delivered high-quality customer experiences while identifying opportunities for operational improvements.
- Delivered exceptional service to clients in fast-paced banking environment.
- Assisted customers with account inquiries and transactions using bank systems.
- Resolved customer complaints efficiently while maintaining professionalism and empathy.
- Educated clients about bank products and services to meet their financial needs.
- Trained new associates on customer engagement best practices and bank procedures.
Barista
Starbucks
Calgary, Canada
2023.07 - Current
- Maintained composure in fast-paced setting while fostering positive team environment through effective communication and collaboration.
- Resolved customer complaints promptly to ensure satisfaction while preparing food and beverages to standard recipes or customized requests, creating personalized high-quality beverages that contributed to improved sales.
- Prepared high-quality beverages following established recipes and customer preferences.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
Receptionist/Administrative Assistant (Part time)
Distress Centre Calgary
Calgary, Canada
2022.01 - Current
- Coordinated meeting room availability and set up for large meetings, including food arrangements, ensuring seamless event execution.
- Managed email, voice, and fax communications by checking, replying, forwarding, and deleting messages to maintain efficient correspondence.
- Facilitated non-profit initiatives by providing administrative support and contributing to organizational goals.
Sales Associate (P/T)
7 Eleven Store
Calgary, Canada
2021.11 - 2025.08
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction. Operated point-of-sale systems to process transactions swiftly and accurately.
- Maintained accurate inventory levels through regular stock, checks and efficient restocking practices. Managed to achieve the target quota of 60 pieces of product by upselling initiatives.
- Guided customers in selecting products by providing tailored recommendations based on their needs.
- Maintained cleanliness and organization of store displays.
- Processed cash transactions quickly and accurately.
Accounts Payable Clerk (Practicum Student)
Pomeroy Lodging
Calgary, Canada
2022.05 - 2022.07
- Managed purchase order reconciliation, ensuring accuracy of financial records and supporting effective vendor relationships.
- Processed invoices for timely payment to vendors and suppliers.
- Entered invoices in SAP (Sage 300), processing vendor invoices accurately and efficiently to facilitate timely payments.
- Maintained accurate records of accounts payable transactions.
Academic Secretary
International Indian School
Abu Dhabi, UAE
2016.04 - 2017.03
- Coordinated scheduling and logistics for academic events, ensuring seamless operation and effective communication by organizing and distributing agendas and recording minutes with follow-up on action items.
- Coordinated scheduling and logistics for meetings and academic events.
- Managed approximately 50 incoming calls, emails, and walk-in inquiries daily while providing comprehensive support to faculty members through preparation of meeting agendas and distribution of relevant materials.
- Managed daily administrative tasks for faculty and staff at an international school.
- Maintained student records and ensured compliance with school policies.
Executive Secretary (Senior Vice-President)
Banco De Oro Universal Bank, Inc.
Philippines, Philippines
2010.10 - 2016.03
- Managed executive schedules and prepared meeting agendas and minutes, ensuring efficient time management and clear communication of key decisions.
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated travel arrangements and itineraries for business trips and meetings.
- Prepared and distributed confidential documents and reports to stakeholders.
- Negotiated office supply purchases, securing fixed pricing that resulted in 30% savings on bank expenses.
Executive Secretary (First Vice-President)
Banco De Oro Universal Bank, Inc.
Philippines, Philippines
2008.04 - 2010.10
- Coordinated complex schedules and meetings to maximize executive time efficiency. Managed confidential documents and handled approximately 30 correspondences, incoming calls, and faxes daily from various departments with discretion and accuracy.
- Managed executive schedules and coordinated appointments efficiently.
- Prepared and organized meeting materials for executive-level discussions.
- Developed and maintained filing systems to streamline document retrieval. Prepared detailed reports and presentations for senior management decision-making, and facilitated onboarding of new staff by training them on office protocols and systems.
- Facilitated communication between departments to ensure smooth operations.
Education
Contract Work -
Calgary Immigrant Women's Association (CIWA)
Calgary, AB2022-07
Academic Secretary -
International Indian School
Abu Dhabi, UAE2017-03
Bachelor of Science - Business Administration, Major in Computer Management
Pasig Catholic College
Pasig City, Philippines1999-03
Skills
- Customer service expertise
- Point-of-sale operation
- Attention to detail
- Office administration
- Computer literacy
- Multitasking skills
- Training new hires
- Verbal communication
- Team player
- Document control
- Effective communication
- Financial transaction processing
Affiliations
- St. Luke's Catholic Church, Northland, NW, Choir Member and Cantor
- Sacred Heart Church and Columbarium, 14 St. SW, Choir Member
Certification
Partner of the Quarter, Starbucks, 04/01/24
Languages
- English
- Filipino
Community Service
Distress Centre Calgary (Non-Profit Organization), Receptionist/Administrative Assistant (Part time), SW, Calgary, 2022, Present, Maintain a welcoming environment by greeting visitors, clients, vendors, staff, and volunteers (211 Hotline). Ensuring all email, voice, and fax messages are checked. Reply, forward, and delete messages as appropriate., Provide information needed for meeting room availability. Assist with meeting room set-up including food arrangements for big meetings.
Timeline
Customer Experience Associate
TD Bank
2026.02 - Current
Barista
Starbucks
2023.07 - Current
Accounts Payable Clerk (Practicum Student)
Pomeroy Lodging
2022.05 - 2022.07
Receptionist/Administrative Assistant (Part time)
Distress Centre Calgary
2022.01 - Current
Sales Associate (P/T)
7 Eleven Store
2021.11 - 2025.08
Academic Secretary
International Indian School
2016.04 - 2017.03
Executive Secretary (Senior Vice-President)
Banco De Oro Universal Bank, Inc.
2010.10 - 2016.03
Executive Secretary (First Vice-President)
Banco De Oro Universal Bank, Inc.
2008.04 - 2010.10
Contract Work -
Calgary Immigrant Women's Association (CIWA)
Academic Secretary -
International Indian School
Bachelor of Science - Business Administration, Major in Computer Management
Pasig Catholic College