Apoorva Patalappa
Bengaluru,India
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Food Basics
09.2024 - Current
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
Customer Service Representative
Flipkart
09.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Post Graduation - Information Technology Business Analysis
Conestoga College
Kitchener, ON12.2024
Bachelor’s - Information Science/technology
Visvesvaraya Technological University
08.2022
Skills
- Customer engagement
- Effective listening
- Problem-solving skills
- Efficient data management
- Customer service expertise
- Conflict resolution
- Social media monitoring
- CRM software
- Request management
- Skilled in digital tools
Timeline
Customer Experience Associate
Food Basics
09.2024 - Current
Customer Service Representative
Flipkart
09.2022 - 11.2023
Post Graduation - Information Technology Business Analysis
Conestoga College
Bachelor’s - Information Science/technology
Visvesvaraya Technological University
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