Nidhi Patel
Vancouver
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Tile & Carpet Living In Style
10.2021 - 03.2023
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements
- Looked for additional ways to expand products to customers by upselling new products and services
- Employed active listening skills to accurately understand customer concerns and address them effectively
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service
- Asked customers questions to determine, verify and solve common problems
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
Retail Sales Associate Cashier
Mr Price
04.2017 - 09.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience
- Helped customers complete purchases, locate items, and join reward programs
- Handled high volume transactions during peak periods without compromising service quality or accuracy
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area
- Assisted customers by answering questions and fulfilling requests
- Managed returns and exchanges, resolving customer issues promptly and professionally
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records
- Processed credit card and debit payments, providing accurate charges and credits
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage
- Participated in regular training sessions to stay current on new products and retail best practices.
Education
Master of Business Administration, -
University of Canada West
VancouverBA (Hons) Business Administration -
INtel College
07.2018
BA (Hons) Business Administration -
North Pole Education Centre
Kenya07.2018
Skills
- Social Media Monitoring
- CRM Software
- Request management
- Client Advocacy
- Customer Service
- Understanding Customer Needs
- Teamwork and Collaboration
- Sales expertise
- Administrative and Office Support
- Product Recommendations
Timeline
Customer Experience Associate
Tile & Carpet Living In Style
10.2021 - 03.2023
Retail Sales Associate Cashier
Mr Price
04.2017 - 09.2021
Master of Business Administration, -
University of Canada West
BA (Hons) Business Administration -
INtel College
BA (Hons) Business Administration -
North Pole Education Centre
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