Drewlisa Ifill
Victoria,BC
Summary
Dynamic server with experience in fast-paced dining environments. Proficient in upselling and menu guidance, contributing to increased customer satisfaction and sales. Eager to leverage strong communication skills and adaptability to enhance team success and memorable guest experiences.
Overview
5
5
years of professional experience
Work History
Banquet Server
Marriott Inner Harbour
Victoria, BC
09.2025 - Current
- Ensure excellent guest service by observing the room, anticipating guest needs, and answering questions.
- Provide professional service at conferences, weddings, and corporate events for groups of up to 200.
- Ensure seamless setup, execution, and breakdown of banquet functions while collaborating with captains, chefs, and fellow coworkers.
- Maintain knowledge of event schedules, and adapt service to meet diverse client expectations.
Dining Room Server
Moxies Grill + Bar
Victoria, BC
09.2025 - Current
- Delivere attentive, unforgettable, and efficient service in a fast-paced, upscale, casual dining environment.
- Guide guests through menu offerings with tailored food and beverage recommendations to enhance satisfaction.
- Handle high-volume sections while maintaining composure and efficiency under pressure.
- Maximize sales through upselling seasonal menu features, wines, and cocktails, increasing the average check by 15-20%.
- Support team members by assisting with side duties, table resets, and smooth shift transitions.
- Operate POS terminals to input orders, split bills, and calculate totals.
Server
Toro Bar + Bar/Uni Modern Japanese Restaurant
Victoria, British Columbia
07.2025 - 09.2025
- Provided attentive service in a high-end sushi and cocktail bar, specializing in omakase and premium sake.
- Upsold premium rolls, seasonal specials, and cocktails to increase check averages, and guest satisfaction.
- Assisted guests with knowledgeable food and drink pairings based on flavor profiles.
- Maintained a clean, organized section, with proactive side duties, and team support.
Server/Hostess
Earls Kitchen + Bar
Jasper, Alberta
08.2021 - 07.2024
- Greeted guests warmly upon arrival, escorted them to the table, and managed reservations, waitlists, and seating charts via OpenTable/POS systems during peak hours to optimize table turnover and guest flow.
- Answered phones, handled inquiries, and coordinated with servers and kitchen staff to manage pacing, reduce wait times, and ensure efficient operations.
- Delivered seamless dining experiences by taking orders, providing menu recommendations, and utilizing upselling techniques for premium items and beverage pairings to increase revenue.
- Actively participated in private events such as wedding receptions, birthday parties, and reunions/business functions, providing attentive service to large groups, managing celebratory requests, and ensuring memorable experiences.
Education
High School Diploma -
The Combermere School
St.Michael, Barbados06-2019
High School Diploma -
Jasper Junior/Senior Highschool
Jasper, AB06-2021
Skills
- Serve It Right certified
- CIFS certified
- Customer service
- Upselling techniques
- Wine pairing and knowledge
- Clear verbal communication
- Team player attitude
- Problem solving
- Attention to detail
- POS operation
- Adaptability
Timeline
Banquet Server
Marriott Inner Harbour
09.2025 - Current
Dining Room Server
Moxies Grill + Bar
09.2025 - Current
Server
Toro Bar + Bar/Uni Modern Japanese Restaurant
07.2025 - 09.2025
Server/Hostess
Earls Kitchen + Bar
08.2021 - 07.2024
High School Diploma -
The Combermere School
High School Diploma -
Jasper Junior/Senior Highschool