Brianna Murphy
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Proven ability to collaborate effectively within a team, adapt to changing needs, and consistently deliver results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Server
Bingemans
09.2022 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Residential Cleaner
Professional Cleaner
10.2020 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeping
The inn of Waterloo
06.2019 - 08.2020
- Improved communication with housekeeping and maintenance departments, ensuring guest requests were promptly fulfilled.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
- Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Provided ongoing training and support to housekeeping team members, fostering professional growth and development.
- Improved overall cleanliness and sanitation standards by implementing efficient housekeeping processes and procedures.
Lawn Maintenance
Neighbors, Friends, Family Etc
06.2016 - 09.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained healthy lawns with proper mowing techniques, fertilization, and weed control treatments.
Education
High school -
Sir John A Macdonald
Waterloo, ON01.2016
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Flexible schedule
- Punctual and reliable
- Hospitality service expertise
- Team collaboration
- First aid and CPR certified
- Smart Serve Certified
- Computer skills
Certification
Smart Serve Certified
First Aid and Cpr Certified
Awards
Honour rolls- 02/01/16
Timeline
Banquet Server
Bingemans
09.2022 - Current
Residential Cleaner
Professional Cleaner
10.2020 - Current
Housekeeping
The inn of Waterloo
06.2019 - 08.2020
Lawn Maintenance
Neighbors, Friends, Family Etc
06.2016 - 09.2018
High school -
Sir John A Macdonald
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