DONOVAN BROWN
Pickering,ON
Summary
Meticulous Dispatch Supervisor with 2-years background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Classic Towing And Storage
11.2021 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Customer Sevice Representive
LCBO
09.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Member Service Associate
CAA South Central Ontario
11.2019 - 09.2020
- Managed over 80 customers calls and emails per day answering questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Retrieved customer data, implemented or cancelled service requested when required.
Customer Service Associate
Amazon.ca
02.2020 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Fraud Analyst
Interac Acxsys
08.2008 - 11.2019
- Answered internal customer inquiries regarding account irregularities and mitigate against fraud and it's negative impact to cost and profit on several accounts.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Monitored and reported suspicious activity in line with bank security policies.
Skills
- Employee Time Records
- Materials Ordering
- Dispatch Procedures
- Driver Relations
- Effective Scheduling
- Customer Inquiries
- Traffic Monitoring
- Microsoft Office
- Fleet Dispatching
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Dispatch Manager
Classic Towing And Storage
11.2021 - Current
Customer Sevice Representive
LCBO
09.2020 - 02.2021
Customer Service Associate
Amazon.ca
02.2020 - 03.2020
Member Service Associate
CAA South Central Ontario
11.2019 - 09.2020
Fraud Analyst
Interac Acxsys
08.2008 - 11.2019
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
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