Ana Carolina Ferreira
York,ON
Summary
Dedicated office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Office Assistant
Classic Towing and Storage
Etobicoke , ON
12.2019 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Produced and reviewed CAA audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Executed record filing system to improve document organization and management.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Gathered and analyzed financial data to determine improvement efforts.
Cleaning Crew Supervisor
ICS FACILITY SERVICES
Toronto , ON
04.2020 - 10.2021
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
Education
Bachelor of Science - Business Administration
COLLEGE UNIVERSIDADE ESTACIO DE SA
BRAZIL12.2004
Skills
- Opening and Closing Procedures
- Microsoft Windows
- Google Drive
- Scheduling Meetings
- Data Entry and 10-Key
- Microsoft Excel
- Organizing and Categorizing
- Microsoft Outlook
- Microsoft Office
- Verbal and Written Communication
- Adobe Systems Adobe Acrobat
- Payroll Processing
- Data Entry
- Spreadsheet Creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cleaning Crew Supervisor
ICS FACILITY SERVICES
04.2020 - 10.2021
Office Assistant
Classic Towing and Storage
12.2019 - Current
Bachelor of Science - Business Administration
COLLEGE UNIVERSIDADE ESTACIO DE SA
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