Kaitlyn Brown
Brantford,ON
Summary
An automotive industry professional with solid background in vehicle towing, roadside assistance and vehicle repairs. Known for reliable service and ability to handle diverse scenarios effectively. Exceptional team collaborator who adapts to changing needs and consistently delivers results. Proficient in vehicle handling, safety protocols, and customer service.
Overview
10
10
years of professional experience
Work History
Tow Truck Operator
SECTOR ONE TOWING
04.2024 - Current
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Tow Truck Operator/Service Dispatcher
Classic Towing And Storage
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Parts Advisor
Hyundai of Oakville
02.2022 - 10.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Administrative Assistant
Shu-Pak Equipment
04.2021 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Financial Customer Service Representative
Cash. Max
02.2018 - 09.2020
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Participated in ongoing professional development initiatives focused on enhancing knowledge of industry trends, regulatory changes, and emerging financial products.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
Parts Advisor
Bay King Chrysler
09.2015 - 06.2016
- shipping and receiving
- ordering and picking parts
- specifying parts and tools for technicians
Education
High School Diploma -
Sir Allen Macnab
Hamilton, ON06-2017
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Product knowledge
- Administrative support
- Filing
- Assertiveness
- Team leadership
- Task delegation
- Conflict resolution
Language
English
Native or Bilingual
Timeline
Tow Truck Operator
SECTOR ONE TOWING
04.2024 - Current
Tow Truck Operator/Service Dispatcher
Classic Towing And Storage
11.2023 - 05.2024
Parts Advisor
Hyundai of Oakville
02.2022 - 10.2022
Administrative Assistant
Shu-Pak Equipment
04.2021 - 07.2021
Financial Customer Service Representative
Cash. Max
02.2018 - 09.2020
Parts Advisor
Bay King Chrysler
09.2015 - 06.2016
High School Diploma -
Sir Allen Macnab
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