Summary
Overview
Work History
Education
Skills
Highlights Of Professional Skills And Qualifications
Languages
Timeline
Generic

Keyanna Harding

Pickering,ON

Summary


Dedicated and customer- focused team member with expertise in spa and clinic operations, front desk management and client care. Strong background in customer service, product recommendations, and multi-tasking in fast-paced settings. Passionate about providing an exceptional client experience.



Overview

7
7
years of professional experience

Work History

Licensed Medical Aesthetician

Hand and Stone Massage and Facial
01.2025 - Current
  • Analyzed skin condition and made appropriate product recommendations.
  • Educated patients on treatment options.
  • Advised clients on proper home-care regimens.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Recommended and performed microdermabrasion, peels and laser treatments.

Program Assistant Hal/Apc

Community Care Durham
01.2022 - 04.2024
  • Greeted and assisted 50+ clients daily, ensuring a professional and welcoming experience.
  • Scheduled and coordinated appointments and consultations, ensuring smooth operations.
  • Managed client records and documentation while maintaining confidentiality.
  • Assisted in day-today administrative tasks, including filing data entry and referrals.

Cashier

Footlocker
03.2018 - 01.2021
  • Provided exceptional customer service, assisting guests in selecting products.
  • Processed high-volume transactions with accuracy and efficiency.
  • Recommended products and assisted with customer inquiries, similar to spa retail sales.
  • Maintained an organized and inviting front of store environment.


Visual Merchandising

Nike Store
11.2019 - 12.2020
  • Created an aesthetically appealing and organized store layout.
  • Assisted customers with product knowledge, mirroring spa product recommendations.
  • Maintained a clean and professional display area, similar to a spa reception desk.

Education

Medical Office Administration -

Centennial College
Scarborough, ON

Medical Aesthetics Diploma -

International Beauty Institute
Toronto, ON
01-2025

Practical Nursing

Centennial College
Scarborough, ON
06-2027

Skills

  • Spa & clinic operations
  • Front desk & reception management
  • Appointment scheduling & booking
  • Client consultations & customer service
  • Product recommendations & upselling
  • Administrative support & record keeping
  • Payment processing
  • Sanitation & infection control compliance
  • Proficient in Microsoft Outlook & Excel

Highlights Of Professional Skills And Qualifications

  • Solid interpersonal skills, which allows me to establish, strengthen and maintain relationships both internally and externally.
  • Excellent written and communication skills
  • Able to work independently as well as in a team environment
  • Excellent multi-tasking and time management skills enabling me to complete work within established deadlines, while accommodating priorities
  • Strong decision and organization skills

Languages

English
Native or Bilingual

Timeline

Licensed Medical Aesthetician

Hand and Stone Massage and Facial
01.2025 - Current

Program Assistant Hal/Apc

Community Care Durham
01.2022 - 04.2024

Visual Merchandising

Nike Store
11.2019 - 12.2020

Cashier

Footlocker
03.2018 - 01.2021

Medical Office Administration -

Centennial College

Medical Aesthetics Diploma -

International Beauty Institute

Practical Nursing

Centennial College
Keyanna Harding