Diana Ruvalcaba
Tracy,CA
Overview
9
9
years of professional experience
Work History
Pretrial Release Specialist
San Francisco Pretrial Diversion
03.2023 - Current
- Navigate SF Pretrial, jail, and court management systems, streamlining administrative tasks.
- Maintain accurate and up-to-date client databases.
- Notify clients of court dates, improving compliance and appearance rates.
- Process rebooking, releases, and probable cause documentation on time.
- Accurately summarize and check criminal histories.
- Train and supervise new employees on pre/post arraignment processes and probable cause reviews.
- Document and communicate case statuses and progress.
- Research various court databases to find missing case information from criminal histories.
- Contact clients, judges, law enforcement agencies, and other community partners regarding cases or police reports.
- Ensure all necessary documentation is submitted to the courts
- Follow up with clients and community partners as necessary.
- Provide feedback to new employees and supervisors.
Customer Care Representative
Aerotek Staffing & Recruiting
01.2022 - 01.2023
- Assist with the onboarding of 10+ contractors daily by sending welcome emails and walking new employees through their enrollment paperwork in Spanish or English
- Set up training pages for the employees to speed up the onboarding process
- Assist with the offboarding of contractors by submitting finish forms explaining the reason for leaving the company and entering final hours in the system
- Collect payroll hours for 50+ contractors weekly and submit them on Time and Expense systems to ensure employees get paid timely
- Assist 100+ contractors on 5+ accounts throughout the Bay Area with sick pay, covid pay, paystub questions and monitor their progress for the duration of the assignment
Security Guard
Allied Universal
06.2016 - 01.2022
- Engaged and maintained customer service by interacting with the public, giving directions, and responding to 20+ inquiries daily
- Maintained daily log records ensuring 100% recording of all incidents, visitors, and irregularities during assigned shift
- Monitored and authorized entrance and departure of employees, visitors, and other persons with excellent customer service skills to guard against theft
Education
Associates - Administration of Criminal Justice
Skyline College
San Bruno, CA09-2027
Skills
- Data Management
- Salesforce
- Scheduling
- Data Entry
- Asana
- MS Office
- Strategic Planning
- NCIC
Timeline
Pretrial Release Specialist
San Francisco Pretrial Diversion
03.2023 - Current
Customer Care Representative
Aerotek Staffing & Recruiting
01.2022 - 01.2023
Security Guard
Allied Universal
06.2016 - 01.2022
Associates - Administration of Criminal Justice
Skyline College
Similar Profiles
Eric ChenEric Chen
Own Recognizance (O.R) Supervisor at San Francisco Pretrial Diversion ProgramOwn Recognizance (O.R) Supervisor at San Francisco Pretrial Diversion Program
Selena RamosSelena Ramos
Assertive Case Manager - Bilingual at San Francisco Pretrial Diversion ProjectAssertive Case Manager - Bilingual at San Francisco Pretrial Diversion Project
Patricia GonzalezPatricia Gonzalez
Program Assistant at San Francisco Pretrial DiversionProgram Assistant at San Francisco Pretrial Diversion
Ismael Sagrero PartidaIsmael Sagrero Partida
Demolition Crew Member at RJ Commercial FlooringDemolition Crew Member at RJ Commercial Flooring
RODELYN VILALERODELYN VILALE
Assistant Leader - Workforce Optimization at RHAssistant Leader - Workforce Optimization at RH