MARTHA ANDRADE

Greeted and directed patients to examination rooms, ensuring efficient workflow.

Scheduled patient appointments and made reminder calls to enhance attendance.

Updated and verified patient information during each visit for accuracy.

Processed cash and credit card payments for medical services rendered promptly.

Reviewed patient accounts, identified delinquent accounts, and collected overdue payments.

Handled telephone encounters, relaying patient forms and messages to doctors.

• Streamlined outpatient clinic referral process for Endocrinology, Pulmonology, and other specialties.
• Coordinated patient referrals to specialists while maintaining accurate medical records.
• Communicated appointment details with patients to ensure attendance and compliance.
• Facilitated synchronization of appointments and authorizations between doctors and patients.
• Scheduled patient visits and followed up with insurance companies on coverage verification.
• Achieved significant reduction in ophthalmology referrals from 130 to 4 through enhanced processes.

• Site Manager for Rural Health Clinic- Sanger with Medical, Dental and Specialty.
• Directed and supervised office staff for a community health clinic to ensure quality cost-effective care, responsible for preparing clinic budgets and review of expenditures, prepared staff evaluations, managed patient files and records including implementation of privacy protection, processed applications for Healthy Families program, supervised treatment billing and filing claims with health insurance companies, organized community events for promoting health services.

• Administrative Assistant for Medical Director Residency Program UCSF.
• Maintained office calendar to coordinate workflow and meetings, assisted with new patient intake, including eligibility screening, performed various office tasks including: answering phones, data entry, and sorting and distribution of correspondence (mail, faxes and emails), organized and managed patient files and records.
• Established Rural Health Clinic Selma with being Top Assister for Healthy Families. Clinic received a check and painted the clinic 2003-2004.