Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Lepulu

Tracy

Summary

Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to make effective contributions in a dynamic healthcare environment.

Overview

14
14
years of professional experience

Work History

Patient Registration Specialist

San Joaquin General Hospital
06.2025 - Current
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.

Emergency Room Admitting Specialist

Conifer Health San Ramon Regional Medical Center
07.2023 - 09.2024
  • Facilitated clear communication between patients, families, and healthcare providers regarding treatment plans and expectations during the admission process.
  • Managed high-volume phone calls while simultaneously processing admissions paperwork, demonstrating exceptional multitasking abilities.
  • Assisted patients in understanding their financial responsibilities, addressing concerns and offering resources as needed.
  • Conducted regular quality assurance checks on completed registrations to identify areas for improvement or training opportunities for staff members.
  • Improved revenue collection by effectively verifying insurance eligibility and securing payments during the admission process.

Behavior Technician

Maxim Healthcare
10.2022 - 07.2023
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.

Remote sales customer service representative

Clark Pest Control
05.2021 - 06.2022
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Patient Access Representative

Covelo Group
01.2020 - 03.2020
  • Greet patients and visitors. Maintain lobby area.
  • Check-in patients for appointments.
  • Register new patients.
  • Schedule appointments and procedures.
  • Process referrals and submit authorization to insurance companies.
  • Provide administrative support to all clinical staff.
  • Answer multi-line phone.

Patient Care Technician

St.Elizabeth Christus Hospital
10.2017 - 12.2019


  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Providing pre-op and post-op instructions to patients and families.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Medical Office Receptionist

Samaritan Hospital
01.2017 - 09.2017
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.

Unit Secretary/Behavioral Clinic Assistant

Loma Linda University Behavioral Medicine Center
01.2016 - 12.2016
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.

Emergency Department Unit Secretary

Glendale Adventist Medical Center
01.2016 - 06.2016
  • Assisted in meeting regulatory requirements by maintaining accurate data entry in electronic systems and complying with HIPAA guidelines for confidentiality of protected health information.
  • Streamlined emergency department operations by prioritizing tasks and delegating responsibilities to appropriate staff members.
  • Improved communication between medical professionals by transcribing physician orders, updating electronic health records, and promptly relaying critical information.
  • Increased efficiency of the emergency department by managing supplies inventory, ordering necessary items, and maintaining organized storage areas.

Patient Access Representative

Stanford Healthcare
01.2012 - 09.2015
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Education

High School Diploma -

Mountain View Academy
05.2005

Skills

  • HIPAA compliance
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Eligibility determination
  • Problem-solving abilities
  • Insurance verification
  • Strong organization
  • Patient scheduling
  • Medical terminology proficiency
  • Data entry
  • Electronic recordkeeping

Timeline

Patient Registration Specialist

San Joaquin General Hospital
06.2025 - Current

Emergency Room Admitting Specialist

Conifer Health San Ramon Regional Medical Center
07.2023 - 09.2024

Behavior Technician

Maxim Healthcare
10.2022 - 07.2023

Remote sales customer service representative

Clark Pest Control
05.2021 - 06.2022

Patient Access Representative

Covelo Group
01.2020 - 03.2020

Patient Care Technician

St.Elizabeth Christus Hospital
10.2017 - 12.2019

Medical Office Receptionist

Samaritan Hospital
01.2017 - 09.2017

Unit Secretary/Behavioral Clinic Assistant

Loma Linda University Behavioral Medicine Center
01.2016 - 12.2016

Emergency Department Unit Secretary

Glendale Adventist Medical Center
01.2016 - 06.2016

Patient Access Representative

Stanford Healthcare
01.2012 - 09.2015

High School Diploma -

Mountain View Academy

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Jasmine Lepulu