YADIRA AGUILAR
Tracy
Summary
Results-driven Sales Support and Operations professional with over 20 years of experience in customer service, account management, and territory coordination. Proven ability to manage high-volume scheduling, maintain accurate databases, support sales teams, and build strong client relationships with school partners. Recognized for exceptional organization, cross-functional communication, and delivering consistent operational excellence in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Sales Support Specialist / Operations
Shutterfly Lifetouch
09.2017 - Current
- Provide comprehensive sales and operational support for assigned territory accounts aligned with Sales Professionals, ensuring seamless execution of school photography services.
- Account & Sales Support
- Serve as primary support partner to Sales Professionals, assisting with account renewals and contract distribution.
- Build and maintain strong working relationships with school administrators and internal partners.
- Manage Account Touch Points using Salesforce and internal CRM tools, documenting all phone and email communications.
- Conduct proactive outreach to maintain engagement and ensure customer satisfaction.
- Scheduling & Coordination
- Collaborate with schools, photography leaders, and sales partners to coordinate Picture Day scheduling.
- Allocate resources appropriately to ensure smooth execution of events.
- Confirm Picture Day details and update all critical information within company databases.
- Maintain territory calendars and scheduling systems to avoid conflicts and maximize efficiency.
- Operational & Administrative Management
- Cross-check and validate school agreements and work orders before entry into Lifetouch systems (FOW, PDS, Google Drive).
- Organize and maintain accurate databases, records, and digital filing systems.
- Assist with required data collection from school accounts (EDT).
- Ensure compliance with company policies and contractual timelines.
- Customer Service & Continuous Improvement
- Conduct follow-up customer service calls after Picture Day.
- Communicate feedback to internal teams to improve future performance and customer experience.
- Resolve customer concerns professionally while maintaining confidentiality of student and school information.
- Represent Lifetouch with professionalism and confidence during peak seasons and high-volume periods.
Package Handler
FedEx Ground
07.2016 - 09.2017
- Loaded, unloaded, sorted, and scanned packages in a high-volume warehouse environment.
- Safely handled packages of varying sizes and weights while maintaining productivity standards.
- Demonstrated reliability, physical stamina, and attention to detail.
- Maintained compliance with safety procedures and operational guidelines.
Operations Team Member / Quality Control Specialist
Prestige Portraits by Lifetouch
Hayward, CA
11.2005 - 06.2016
- Confirmed Picture Day schedules and coordinated logistics with school administrators and clients.
- Served as first point of contact for customer service inquiries via phone and in person.
- Professionally handled incoming calls, guest interactions, scheduling, and customer concerns.
- Provided technical support to operations and sales teams as needed.
- Managed portrait orders and safeguarded financial transactions from sittings and sales.
- Monitored sports-related business accounts including reorders, shortages, and email correspondence.
- Ensured timely order completion within established deadlines and company policies.
- Coordinated shipping and delivery transactions through USPS, FedEx, and UPS.
- Maintained detailed records to support operational tracking and reporting.
School Photographer
Prestige Portraits by Lifetouch
Hayward, CA
06.2003 - 11.2005
- Photographed students and staff (K–12), including special events, proms, dances, and sporting events.
- Directed parents, students, and school personnel to ensure organized and efficient workflow.
- Collaborated with school staff to resolve day-of-event issues promptly.
- Maintained professional presentation while representing the company on-site.
Skills
- Account Management & Client Retention
- Sales & Territory Support
- School & Client Relationship Management
- Salesforce & CRM Documentation
- Database & Records Management
- Contract Processing & Order Validation
- Customer Service & Issue Resolution
- Administrative & Operational Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Drive, FOW & PDS Systems
- Confidential Data Handling
- Salesforce CRM
- Microsoft Office Suite
- Google Drive
- Lifetouch Systems (FOW, PDS)
- Data Entry & Reporting
- Calendar & Scheduling Systems
- Multi-Line Phone Systems
Timeline
Sales Support Specialist / Operations
Shutterfly Lifetouch
09.2017 - Current
Package Handler
FedEx Ground
07.2016 - 09.2017
Operations Team Member / Quality Control Specialist
Prestige Portraits by Lifetouch
11.2005 - 06.2016
School Photographer
Prestige Portraits by Lifetouch
06.2003 - 11.2005