Desiree Despres
Moncton,NB
Summary
Patient, compassionate Support Worker with a drive for helping people rediscover the best versions of themselves. Dedicated to improving lives of individuals struggling with mental illness, addiction and other behavioral disorders. Build rapport and attentive assessment of needs and unique skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Dow Quality Health Care
04.2023 - 11.2023
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Educational Assistant
Anglophone East School District
03.2021 - 02.2023
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning and special needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
- Implemented data-driven instruction, analyzing assessment results to inform future lesson planning and instructional practices.
Street Outreach Worker
YMCA
01.2020 - 01.2021
- Improved access to resources for homeless individuals through consistent coordination and collaboration with local service providers.
- Provided crisis intervention services when needed, effectively deescalating tense situations and ensuring client safety.
- Assisted clients in obtaining housing by providing support throughout the application process and connecting them to available resources.
- Connected clients to mental health and substance abuse treatment services, facilitating their path towards recovery.
Elite Agent
Line One Call Centre
01.2016 - 01.2018
- Scheduling, Handling calls with multiple businesses and contracts, Managing customer care and complaints
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Education
Child And Youth Care Support Worker With Addiction - Child, Youth And Family Studies
Eastern College
Moncton, NB02.2021
Primary Care Paramedic - Paramedicine
Oulton College
Moncton, NBSkills
- Interpersonal Communication
- Client Advocacy
- Crisis Intervention
- Treatment Planning
- Assessment Skills
- Substance abuse education
- Time management
- Trauma-informed care
- Case management
- Team collaboration
Skills Attributes
- Personable
- Adaptable
- Energetic
- Creative and open minded
- Passionate and motivated
- Experience with all age groups
Training
- ASSIST
- NVCI
- CPR/ First Aid
- Medical First Responder
- Naloxone Training
Community Service
- Volunteer work at Parent Resource Centre
- Fund raising activities and breakfast program
- Volunteer work at local daycare
- Weekly park activities with local kids and community
Certification
- ASIST
- NVCI
- Mental Health Diploma
- Naloxone
References available upon request
.
Timeline
Personal Support Worker
Dow Quality Health Care
04.2023 - 11.2023
Educational Assistant
Anglophone East School District
03.2021 - 02.2023
Street Outreach Worker
YMCA
01.2020 - 01.2021
Elite Agent
Line One Call Centre
01.2016 - 01.2018
Child And Youth Care Support Worker With Addiction - Child, Youth And Family Studies
Eastern College
Primary Care Paramedic - Paramedicine
Oulton College
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