Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Jean Baptiste

Paris

Summary

Eager to pursue a career in your organization, with a strong desire. to exercise precision in all work areas, and a passion for learning from others.

Experienced with delivering compassionate care and support to clients. Uses effective communication to ensure clients' needs are met and their well-being is prioritized. Knowledge of personal care techniques and patient safety practices. Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Gotcare
08.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented vitals, behaviors, and medications in client medical records.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Part-time Administrative Assistant

Francis Joseph Immigration Consultant
03.2022 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Shipping and Receiving Coordinator

XeMODeX Technologies Inc.
07.2019 - 02.2022
  • Processed sales orders for repairs, walk-ins, and new stock items
  • Educated clients on our various products and policies
  • Worked closely with the driver
  • Planned delivery route for the driver
  • Printed repair reports and new sales order reports
  • Provided excellent customer service both in-person and on the phone
  • Created invoices using QuickBooks and other accounting duties
  • Kept track of inventory of items using QuickBooks and Excel
  • Responded to emails from Customers, CEO, Manager, and Sales teams promptly
  • Filed all invoices and paperwork
  • Took payments and updated customers' billing information
  • Shipped and tracked orders via UPS and FedEx
  • Tracked refunds
  • Performed all administrative duties including Data Entry daily
  • Provided excellent organizational and time management skills
  • Provided shipping quotes
  • Excellent in a fast-paced environment
  • Doing repetitive tasks; Excellent attention to detail; work well under tight deadlines
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Warehouse/Shipping/Loading Coordinator

Sherway Group
03.2018 - 03.2019
  • Worked closely and checked drivers in and out in a busy dispatch department
  • Distributed orders, inbound processing and managed inventory using the RedPrairie Warehouse Management Solutions
  • Processed various customer orders, purchase orders and advance shipping orders
  • Effectively uses organization systems and warehouse technology to locate and gather stock
  • Accurately updates spreadsheets and stock information
  • Created shipping labels and handled shipping information
  • Send booking requests to shipping lines
  • Communicated via email with clients
  • Communicated with other stockroom personnel about organization practices and technology
  • Provided excellent problem-solving advice for customers and suppliers about shipping routes, delayed items, and rush orders
  • Performed administrative duties like answering phones, updating records, and providing excellent customer service
  • Liaised with warehouse overseers and managers about product ordering and storage
  • Maintained good customer relationships and answered any customer questions
  • Kept organized shipping records, including statements of origin, shipping costs, products shipped, and receipt dates
  • Problemsolved shipping issues and customer issues that may arise regularly; worked to solve these administrative or organizational problems to increase warehouse and dispatch efficiency
  • Developed knowledge about freight and sea shipping regulations and practices
  • Worked well with the shipping team to complete orders on time
  • Performed daily tasks that required excellent attention to detail, excellent planning, and organizational and time management skills are mandatory for the shipping document
  • Worked closely with the shunt drivers and warehouse workers
  • Filed all documents daily
  • Assisted my manager with daily load planner, daily reports, and other clerical duties

Executive Administrative Assistant

Nexal Aluminum Inc
02.2016 - 10.2018
  • Reported to the President CEO, Control Manager, Management Team, and Sales Team
  • Greeted clients, took calls, transferred calls, and logged messages
  • Took/processed orders – also processed logged using orders from the weekly production schedule (purchase orders, customer orders and advance shipping notice)
  • Daily order taking and order processing from various customers' purchase orders
  • Tracked orders, confirmed orders, and kept a report on open orders, back orders, and sample orders
  • Provided customers with time of delivery, tracking information, and producing all chemical certificates of each aluminum wire
  • Processed a minimum of 1000 labels for products with accurate information printed on them by using Label View
  • Track different aluminum wires by the heat numbers, tracking the coil, and logging the coil
  • Bookkeeping and database management
  • Shipped and received orders for LTL truckload and courier shipping across Canada, US and Worldwide
  • Date entry of Lot numbers of each coil and chemistry of coil
  • In charge of updating the salesman with shipment tracking information, obtaining quotes of freight, ordering, and keeping a log of office supplies
  • Resolving all our customer enquiries promptly
  • Filed and matched invoices, and purchase orders for A/P and A/R open and close files for our customers and all other accounting documents
  • Billing duties (created invoices, credited memos, and updated client's files)
  • Communicated with customers via email on orders/follow-up
  • Inventory logging of shipment of various labels for customer products
  • Quality plans and customer request file updates
  • Kept an inventory log of our aluminum wire in the inventory book of sizes, alloy, and lot number
  • Did monthly inventory checks on products and labels
  • Ordered and distributed work uniforms for workers
  • Kept all my paperwork organized and assisted co-workers with all administrative duties
  • Updated Quality Certificate into the database of various lot numbers from Coil
  • Kept a current update on customer requests via an Excel spreadsheet file
  • Responsible for the printing of packing slips, bills of lading and customs papers
  • Perform quality improvement activities
  • Maintained and handled petty cash
  • Maintained and updated the timesheet log of warehouse employees
  • Fixed all collection Issues for wrong billing on invoices
  • Processed all billing clerk duties and any other Admin duties
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Client Care Advisor / Customer Service Rep.

BELL
11.2006 - 04.2018
  • Took a high volume of inbound calls about customers’ accounts using various call center computer applications in a fast-paced demanding environment
  • Created and closed customer files or accounts both corporate and consumer
  • Assisted customers with product information and any new updated company policy or information
  • Resolved payment and billing inquiries and questions
  • Retention - saved escalated calls by clients from deactivation
  • Handled difficult callers, and de-escalated situations all with an exceptional Customer Service presence
  • Billing duties (such as taking payment, applying credits, creating invoices, credited memos and updating client's files)
  • Assisted Consumer, Consumer Small Business and Corporate clients with their accounts
  • Sold different features, second line or new activations leads
  • Took/processed orders for cell phones–customer orders and advance shipping notice for early release of different electronic devices
  • Provided technical support involving various hardware
  • Assisted with various offline support work, that includes data entry
  • Worked in the mail room as a mail attendant
  • Helped train new employees

Education

OSSD -

St. Oscar Romero Catholic Secondary School

PSW Program -

Humber College North Campus
08.2023

Personal Support Worker: Clinical Field Experience -

VHA Home Healthcare
08.2023

Personal Support Worker Clinical Field Experience -

Humber College
07.2023

Skills

  • Exceptional leadership
  • Problem-solving
  • Time management
  • Multitasking
  • Active listening
  • Empathy
  • Analytical skills
  • Professional skills
  • Patient care
  • Long Term Care
  • Palliative Care
  • Skin Care
  • Dementia Care
  • Resident Advocacy
  • Excellent communication skills
  • Administrative skills
  • Computer skills
  • Attention to detail
  • Ability to develop procedures
  • Ability to document policies
  • Strong organizational skills
  • Interpersonal communication skills
  • Project-handling capabilities
  • Ability to work under stress
  • Ability to work with diverse populations
  • Teamwork
  • Independence
  • Discretion
  • Confidentiality
  • Call center/logistics systems experience
  • Label View
  • Red Prairie Warehouse Management Solution
  • Sword
  • IMS
  • CCD
  • QuickBooks
  • PAP
  • PAD
  • SAP
  • Data Base Management
  • CRM
  • Sales Force
  • Cisco Finesse
  • Microsoft Office
  • Outlook
  • Excel
  • PowerPoint
  • Word
  • OneNote
  • OneDrive
  • Publisher
  • Access
  • Teams
  • Bookkeeping skills
  • HSPnet Knowledge Base skills
  • Typing skills
  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Housekeeping tasks
  • Palliative care
  • Clinical documentation
  • Verbal and written communication
  • Client advocacy
  • Daily living support
  • Mental health support
  • Interpersonal communication
  • Geriatric care
  • Toileting assistance
  • Client dressing
  • Rehabilitation assistance
  • Personal safety awareness
  • Fall prevention
  • Disability care
  • Healthcare documentation
  • ADL assistance
  • First aid and safety
  • Multitasking and organization
  • Respectful and compassionate
  • Elderly care
  • Hoyer lifting equipment
  • PPE usage
  • Team collaboration
  • Health monitoring
  • Disability support
  • Crisis intervention
  • Emergency preparedness
  • Medication organization
  • Meal planning
  • Meal preparation
  • Nutrition support
  • Compassionate care
  • Client relationship management
  • Social support
  • Privacy and confidentiality

Certification

  • PSW
  • Medical Terminology (K800)
  • First Aid & CPR/AED Level C
  • BCLS(HCP)
  • Valid Police Clearance check
  • Fully Vaccinated

Languages

English
Native or Bilingual

Timeline

Personal Support Worker

Gotcare
08.2024 - Current

Part-time Administrative Assistant

Francis Joseph Immigration Consultant
03.2022 - 02.2024

Shipping and Receiving Coordinator

XeMODeX Technologies Inc.
07.2019 - 02.2022

Warehouse/Shipping/Loading Coordinator

Sherway Group
03.2018 - 03.2019

Executive Administrative Assistant

Nexal Aluminum Inc
02.2016 - 10.2018

Client Care Advisor / Customer Service Rep.

BELL
11.2006 - 04.2018

PSW Program -

Humber College North Campus

Personal Support Worker: Clinical Field Experience -

VHA Home Healthcare

OSSD -

St. Oscar Romero Catholic Secondary School

Personal Support Worker Clinical Field Experience -

Humber College

Similar Profiles

CREATE PROFILE
Sophia Jean Baptiste