RENEE RUDDE

Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.

First Aid and CPR Certificate

• Customer Service:
• Answered inquiries and provide information to customers
• Received and forwarded telephone or electronic enquiries to appropriate department
• Use customer service skills to manage all walk-in and phone services
• Successfully worked with patients, parents and administration in high pressure and adverse circumstances
• Experienced in handling customer complains in person or over the phone
• Followed up with customers to ensure high level of customer satisfaction
• Responded promptly to customer complaints/concerns and acted in accordance with established guidelines
• Administrative Skills:
• Accurately and timely filed documents, memos and letters in alphabetical and numerical order for quick and easy access to client’s information
• Compiled information and scheduled appointments, performed clerical duties such as filing, collecting and distributing mails and messages
• Successfully processed incoming and outgoing mails
• Ordered supplies and maintained inventory, photocopied and collated documents for distribution, mailing and filing
• Cleaned and maintained equipment, order supplies and equipment, Collect statistics and perform general clerical duties as required
• Childcare Skills:
• Conducted and monitored activity programs designed for young children
• Prepared craft materials and assisted children to use them
• Guided children in development of proper eating, dressing and toilet habits
• Prepared and served snacks; arrange transition periods such as lunch and rest for children
• Discussed progress and problems of children at staff meetings
• Observed and monitored children's play activities