Wendy Mabuza
Toronto,ON
Summary
Recent social service worker graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Personal Support Worker
City of Toronto Fudger House Long-term Care Home
03.2024 - Current
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Observed clinical conditions of patients while providing direct patient care services.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
Personal Support Worker
Kensington Gardens Health Long-term Care Home
11.2021 - 08.2023
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Educated families about the patient's condition and provided support during difficult times.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Provided emotional support for terminally ill patients and their families.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Customer Service Cashier
Druxy’s Cafe Dell
10.2016 - 09.2017
- Maintained accurate records of transactions using the point-of-sale system.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
Diploma - Social Services Worker
George Brown College
Toronto, ON06-2024
Graduate Certificate - Personal Support Worker
City Adult Learning Centre
Toronto, ON01-2021
High School Diploma -
City Adult Learning Centre
Toronto, ON06-2020
Skills
- Cultural Sensitivity
- Emotional Support
- Client Relationship Management
- Client Advocacy
- Interpersonal Skills
- Teamwork and Collaboration
- Group facilitation
- Problem-solving abilities
- Respectful and Compassionate
- Family Counseling
- High-Risk Populations Identification
- Behavioral assessment
- Interpersonal Communication
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Behavior Management
- Time management abilities
- Relationship Building
- Multitasking and Organization
- Family Support
- Individual Counseling
- Active Listening
- Decision-Making
- Effective Communication
- Client meetings
- Client Needs Assessments
References
References available upon request.
Timeline
Personal Support Worker
City of Toronto Fudger House Long-term Care Home
03.2024 - Current
Personal Support Worker
Kensington Gardens Health Long-term Care Home
11.2021 - 08.2023
Customer Service Cashier
Druxy’s Cafe Dell
10.2016 - 09.2017
Diploma - Social Services Worker
George Brown College
Graduate Certificate - Personal Support Worker
City Adult Learning Centre
High School Diploma -
City Adult Learning Centre
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