Dcylyn Galorio
Nanaimo,BC
Summary
Dynamic and dedicated professional with a strong background in customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Food Counter Attendant
Popeyes® Louisana Kitchen
Nanaimo, BC
05.2024 - Current
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Maintained cleanliness and organization of work area to enhance efficiency.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Assisted customers with information regarding menu offerings and nutrition information.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
Administrative Assistant
Vetco Garments LLC
Ajman, UAE
09.2022 - 05.2024
- Processed incoming correspondence and communications, maintaining prompt responses to inquiries.
- Assisted in preparing reports and presentations, enhancing clarity and visual appeal.
- Organized office supplies and inventory, optimizing resource availability for daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Accounts Assistant
Al Jessour Building Materials Trading LLC
Ajman, UAE
08.2018 - 08.2022
- Assisted in maintaining accurate financial records and documentation.
- Contributed to the preparation of financial reports for management review.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Communicated regularly with customers regarding account questions and issues.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Team Member
Americana Food Company
Ajman, UAE
06.2016 - 06.2018
- Assisted in daily food preparation, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to streamline workflow during peak hours.
- Monitored inventory levels, assisting in stock replenishment and organization.
- Trained new team members on standard operating procedures and best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Accounts Assistant
Hercules Foam Mindanao Inc
Cagayan De Oro, Philippines
06.2012 - 06.2016
- Processed invoices and payment requests to ensure timely vendor payments.
- Provided training support to new staff on accounting processes and system usage.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Assisted in maintaining accurate financial records and documentation.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
Service Crew
Cenmin Foods Corporation
Cagayan De Oro, Philippines
04.2010 - 07.2011
- Prepared and assembled food orders efficiently for customer satisfaction.
- Maintained cleanliness and organization of dining and food preparation areas.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Operated cash register and processed transactions accurately, ensuring financial integrity.
- Collaborated with team members to streamline service delivery during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Education
Bachelor of Science - Business Administration
Bukidnon State University
Bukidnon, Philippines04.2012
Skills
- Customer service
- Accuracy and efficiency
- Quick learner
- Efficient multitasking
- Excellent work ethic
- Teamwork and collaboration
Languages
English
Professional Working
Timeline
Food Counter Attendant
Popeyes® Louisana Kitchen
05.2024 - Current
Administrative Assistant
Vetco Garments LLC
09.2022 - 05.2024
Accounts Assistant
Al Jessour Building Materials Trading LLC
08.2018 - 08.2022
Team Member
Americana Food Company
06.2016 - 06.2018
Accounts Assistant
Hercules Foam Mindanao Inc
06.2012 - 06.2016
Service Crew
Cenmin Foods Corporation
04.2010 - 07.2011
Bachelor of Science - Business Administration
Bukidnon State University