Davanth Sathvik Kota
Vancouver,Canada
Summary
Experienced with providing compassionate care and support in high-stress environments. Utilizes crisis intervention techniques and empathetic communication to manage diverse client needs. Track record of maintaining safe and welcoming atmosphere while resolving conflicts effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shelter Worker
The Salvation Army
07.2024 - Current
- Maintained active listening and empathy when addressing client needs and concerns.
- Assessed and addressed client issues promptly and efficiently, often under high-stress conditions.
- Ensured safety and security by monitoring the environment, responding to emergencies, and enforcing shelter policies.
- Connected clients with external resources and services
- Maintained accurate client records and prepared regular reports on shelter activities
Front End Coordinator (Part - Time)
Shoppers Drug Mart
12.2021 - 03.2024
- Maintained optimal inventory levels by monitoring stock, forecasting demand, and coordinating with suppliers to prevent stock-outs.
- Improved customer satisfaction ratings by 25% through proactive issue resolution, friendly communication, and personalized service.
- Customer Relationship Building: Developed strong rapport with customers, enhancing their overall experience and satisfaction.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Collaborated with team members to accomplish tasks efficiently, contributing to sales growth.
- Trained and mentored new recruits, resulting in a significant improvement in team performance.
- Maintained efficient cash handling procedures.
Human Resources Assistant
Larsen and Toubro Construction
01.2018 - 03.2018
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Post Bacc. Diploma Operations & Supply Chain Mgmt. -
Kwantlen Polytechnic University
Surrey, BC06.2023
Bachelors - Business Administration
Alliance University
Skills
- Self-care practices
- Mental health support
- First aid and CPR
- Professionalism and ethics
- Adaptability
- Attention to Detail
- Record keeping
- Client advocacy
- Microsoft Office Suite
- Conflict resolution
Certification
- Class 5 Driving License
- Naloxone Training
- WHMIS
Timeline
Shelter Worker
The Salvation Army
07.2024 - Current
Front End Coordinator (Part - Time)
Shoppers Drug Mart
12.2021 - 03.2024
Human Resources Assistant
Larsen and Toubro Construction
01.2018 - 03.2018
Post Bacc. Diploma Operations & Supply Chain Mgmt. -
Kwantlen Polytechnic University
Bachelors - Business Administration
Alliance University
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