MUSKANPREET KAUR
Vancouver,BC
Summary
Dynamic professional with a proven track record at Community Builders Group, enhancing resident safety and mental well-being through emotional support and life skills workshops. Excelled in supervisory role at Northland Properties Corporation, boosting team efficiency and customer satisfaction. Skilled in mental health support and de-escalation techniques, embodying professionalism and ethics in high-stress environments. Shelter professional with solid background in providing compassionate and effective support in high-stress environments. Known for managing diverse client needs and resolving conflicts while maintaining safe and welcoming atmosphere. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Experienced with providing compassionate care and support in high-stress environments. Utilizes crisis intervention techniques and empathetic communication to manage diverse client needs. Track record of maintaining safe and welcoming atmosphere while resolving conflicts effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shelter Worker
Community Builders Group
01.2023 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Improved shelter residents'' mental well-being by conducting regular emotional support sessions and group activities.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Kept case files updated, accurate and aligned with requirements.
Supervisor
Northland Properties Corporation
07.2022 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Arts - Human Resources Management
Kwantlen Polytechnic University
Surrey, BC05-2024
Skills
- Cross-cultural sensitivity
- Boundaries Maintenance
- Self-Care Practices
- Professionalism and Ethics
- Mental Health Support
- De-Escalation Techniques
- First-aid and CPR
- Behavior Observation
- Walk coordination
- Safety control
- Behavioral control
- Trauma-informed care
Languages
English
Full Professional
Certification
- CPR/AED Certification
- Certified Supply Chain Professional (CSCP)
- Class 5 Driver's License
- First Aid Certification
Timeline
Shelter Worker
Community Builders Group
01.2023 - Current
Supervisor
Northland Properties Corporation
07.2022 - Current
- CPR/AED Certification
- Certified Supply Chain Professional (CSCP)
- Class 5 Driver's License
- First Aid Certification
Bachelor of Arts - Human Resources Management
Kwantlen Polytechnic University
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