DOUGLAS MENSAH-BONSU
Toronto,ON
Summary
Compassionate and dedicated shelter worker with a strong passion for helping individuals in need. Seeking a position where I can utilize my skills in providing support, advocacy, and care for shelter residents.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shelter Worker
Pilgrim Feast Tabernacle
03.2024 - 05.2024
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
Shelter Worker
JESSAAH HOMES
01.2023 - 02.2024
- Provided direct support to shelter residents by offering crisis intervention, emotional support, and assistance with daily living activities.
- Conducted intake assessments and developed individualized service plans to address the needs and goals of residents.
- Collaborated with interdisciplinary teams to ensure comprehensive care and access to resources such as housing, healthcare, and employment assistance.
- Facilitated group activities and workshops aimed at promoting life skills, empowerment, and community engagement.
- Maintained accurate documentation of client interactions, progress notes, and incident reports.
Education
Hospitality Management
LOYALIST COLLEGE
TORONTO, ON12.2025
Skills
- Cross-cultural sensitivity
- Self-Care Practices
- Boundaries Maintenance
- Professionalism and Ethics
- Strong interpersonal and communication skills
- Crisis intervention and de-escalation techniques
- Case management and service coordination
- Cultural competency and sensitivity to diverse populations
Languages
English
Professional Working
Certification
- First Aid and CPR Certification
- Mandated Reporter Training
Timeline
Shelter Worker
Pilgrim Feast Tabernacle
03.2024 - 05.2024
Shelter Worker
JESSAAH HOMES
01.2023 - 02.2024
Hospitality Management
LOYALIST COLLEGE
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