Summary
Overview
Work History
Education
Skills
Additional Education and Training
Programs i have ran in shelter
Timeline
Generic

Donna Rowley

Tisdale,SK

Summary

Compassionate professional experienced in crisis intervention, emotional support, and care coordination. Proven ability to advocate for clients and facilitate group activities that enhance social interaction. Dedicated shelter worker with extensive experience in client advocacy, group facilitation, and maintaining a safe environment. Skilled in crisis intervention and emotional support, committed to improving residents' well-being through compassionate care and effective resource management. Empathetic professional with strong skills in emotional support and client documentation. Experience in coordinating care and facilitating community resources, ready to enhance clients' lives through advocacy and compassionate interaction. Compassionate Shelter Worker with background in providing support to individuals experiencing homelessness or displacement. Skilled in coordinating resources, managing daily operations of shelters, and facilitating educational workshops to promote self-sufficiency among clients. Strengths include crisis management, conflict resolution, and communication skills. Demonstrated impact through increased client engagement and improved resource allocation in previous roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

14
14
years of professional experience

Work History

Shelter Worker

NEOSS
Melfort, SK
07.2025 - Current
  • Assisted clients with daily needs and provided emotional support.
  • Maintained a clean and safe environment for residents.
  • Coordinated intake processes for new shelter arrivals.
  • Documented client interactions and maintained accurate records.
  • Collaborated with team members to implement safety protocols.
  • Organized community resources and referrals for clients in need.
  • Facilitated group activities to promote social interaction among residents.
  • Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
  • Provided crisis intervention and emotional support to individuals in need of assistance.
  • Facilitated weekly group activities focused on relationship building and life skills development.
  • Conducted safety checks of all areas of the facility while on duty.
  • Maintained accurate records of client data using appropriate software programs.
  • Counseled clients on a variety of topics including job search strategies, budgeting techniques, and housing options.
  • Assisted in developing individual service plans that met the needs of each resident.
  • Inspected living quarters regularly for cleanliness standards according to established guidelines.
  • Provided transportation to appointments or other necessary locations when requested by clients.
  • Assisted with the intake process by gathering information from clients and verifying eligibility for services.
  • Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
  • Stayed on top of laundry, sweeping and disinfection protocols.

Continuing Care Assistant

New Market Manor
Tisdale, Saskatchewan
11.2011 - Current
  • Assisted residents with daily living activities and personal care.
  • Monitored and documented changes in residents' health conditions.
  • Collaborated with healthcare teams to implement care plans.
  • Provided companionship and emotional support to residents.
  • Ensured cleanliness and safety of living environments for residents.
  • Trained new staff on best practices in resident care procedures.
  • Answered call lights promptly to attend to resident and patient needs in a timely manner.
  • Observed changes in patient's condition or behavior and reported any concerns to supervisor or physician.
  • Maintained patient records including medical history, treatments administered and progress notes.
  • Provided emotional support to residents during difficult times.
  • Assisted nursing staff with various tasks related to patient care including wound dressing changes.
  • Responded quickly to emergency situations such as falls or seizures.
  • Communicated effectively with families of residents and patients regarding changes in condition or other pertinent information.
  • Participated in recreational activities with residents and patients that promoted physical activity and socialization.
  • Encouraged independence among residents and patients while providing assistance when needed.
  • Performed light housekeeping duties related to patient care areas such as changing linens and cleaning bathrooms.
  • Assisted in the preparation of meals and snacks for patients according to their dietary needs.
  • Provided personal care services to patients, such as bathing, dressing, and grooming.
  • Provided emotional support for residents and patients who were experiencing distress or anxiety related to illness or hospitalization.
  • Assisted with activities of daily living such as toileting, transferring from bed to wheelchair, eating and ambulation.
  • Developed positive relationships with residents and patients through compassionate interactions.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Distributed drinking water and nourishment to residents.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.

Education

Addicition And Service Worker

Cdi College
Edmonton, AB
07-2025

Continuing Care Aide

Saskatchewan Polytechnic
Melfort, SK
08-2012

Skills

  • Crisis intervention
  • Emotional support
  • Care coordination
  • Client documentation
  • Group facilitation
  • Community resource management
  • Boundaries maintenance
  • Client advocacy
  • Professionalism and ethics
  • First aid and CPR
  • Self-care practices
  • De-escalation techniques
  • Cross-cultural sensitivity
  • Mental health support
  • Sanitation protocols
  • Feeding management
  • Group management
  • Record keeping
  • Safety monitoring
  • Written communication
  • Diversity awareness
  • Professional demeanor
  • Substance abuse counseling
  • Motivational interviewing
  • Adult education
  • Multitasking Abilities
  • Time management
  • Active listening
  • Interpersonal communication
  • Program planning
  • Volunteer coordination
  • Emotional awareness
  • Effective communication

Additional Education and Training

  • Red cross First Aid & CPR/AED level C Mar 13,2025
  • First Aid Psychological Caring for Others and Self 2025
  • Addressing Human Trafficking June 2025
  • Responding to Disclosures of Sexual abuse violence July 2025
  • Intimate Partner Violence July 2025
  • First Responder To Sexual Assault Training July 2025
  • Working together to End Abuse July 2025
  • SMART Recovery 4 Point Facilatator July 2025

Programs i have ran in shelter

  • Addiction and the Brain
  • Coping with Grief
  • Narcissist Abuse
  • Cycle of Violence
  • Emotional Abuse
  • Sexual Abuse
  • Trauma Bonding
  • Avoiding and Recognizing Toxic Relationships
  • Anxiety Journal
  • Healthy Relationships
  • Anger Management
  • Boundaries

Timeline

Shelter Worker

NEOSS
07.2025 - Current

Continuing Care Assistant

New Market Manor
11.2011 - Current

Addicition And Service Worker

Cdi College

Continuing Care Aide

Saskatchewan Polytechnic

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Donna Rowley