Open To Work
Cole Smith
Lethbridge,AB
Summary
Dynamic Omni Department Manager at Walmart with a proven track record in enhancing customer satisfaction and team productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Omni Department Manager
Walmart
Lethbridge, AB
05.2025 - Current
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented training programs to enhance team productivity and service quality.
- Managed inventory levels, reducing stock discrepancies and improving accuracy.
- Facilitated effective communication between departments to streamline processes and resolve issues.
- Mentored staff on best practices in customer service and compliance with company policies.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
Omni Online Grocery Associate
Walmart
Lethbridge, AB
11.2024 - 05.2025
- Assisted customers with online grocery orders, ensuring accuracy and timely fulfillment.
- Operated order-picking equipment to efficiently gather products for delivery.
- Maintained cleanliness and organization of workstations to promote safety standards.
- Collaborated with team members to streamline order processing and improve workflow efficiency.
Team Member
Tim Hortons
Lethbridge, AB
03.2018 - 08.2024
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma - General Studies
Catholic Central High School
Lethbridge, AB06.2017
Skills
Complaint resolution
- Customer service
- Staff management
- Problem-solving
- Goals and performance
- Task delegation
- Decision-making
- Customer engagement
- Personnel training and development
Cash Handling
Equipment Operation
Workplace Safety
Customer Service
Cleaning
Facility Cleaning
Area and Facility Cleaning
Organizing Work Stations
Safety understanding
Materials Staging
Positive Attitude
Collaboration and Teamwork
Calculations and Measurements
Product Knowledge
Problem-Solving
Parts Labeling
Clear Communication
Complex Problem-Solving
Teamwork and Collaboration
Heavy Lifting
Continuous Development
Attention to Detail
Money Handling
Decision-making capabilities
Order Preparation
Training and mentoring
Experience with walkie stacker, walkie, and bravi sprint
Languages
English
Native or Bilingual
Timeline
Omni Department Manager
Walmart
05.2025 - Current
Omni Online Grocery Associate
Walmart
11.2024 - 05.2025
Team Member
Tim Hortons
03.2018 - 08.2024
High School Diploma - General Studies
Catholic Central High School