Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cole Smith

Lethbridge,AB

Summary

Proven performer with experience at Tim Hortons, adept in cash handling and customer service, showcasing strong problem-solving abilities and a positive attitude. Excelled in fast-paced environments, significantly enhancing team efficiency and customer satisfaction. Skilled in training peers and streamlining operations, demonstrating a commitment to continuous development and collaboration.

Overview

10
10
years of professional experience

Work History

Team Member

Tim Hortons
03.2018 - 08.2024
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Monitored and verified merchandise for proper prices and labels.

Family Babysitter

Family Members
01.2015 - 07.2017
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated positively with children and guardians.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Played games, worked on puzzles, and read books to young children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Helped children learn how to complete small chores appropriate for age level.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted older kids with homework, school projects and chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Reassured children when upset providing emotional support and stability.
  • Administered medications by following strict instructions from parents.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

High School Diploma - General Studies

Catholic Central High School
Lethbridge, AB
06.2017

Skills

  • Complaint resolution
  • Cash Handling
  • Equipment Operation
  • Workplace Safety
  • Customer Service
  • Cleaning
  • Facility Cleaning
  • Area and Facility Cleaning
  • Organizing Work Stations
  • Safety understanding
  • Materials Staging
  • Positive Attitude
  • Collaboration and Teamwork
  • Calculations and Measurements
  • Product Knowledge
  • Problem-Solving
  • Parts Labeling
  • Clear Communication
  • Complex Problem-Solving
  • Following Instructions
  • Teamwork and Collaboration
  • Heavy Lifting
  • Continuous Development
  • Attention to Detail
  • Money Handling
  • Decision-making capabilities
  • Order Preparation
  • Training and mentoring

Languages

English
Native or Bilingual

Timeline

Team Member

Tim Hortons
03.2018 - 08.2024

Family Babysitter

Family Members
01.2015 - 07.2017

High School Diploma - General Studies

Catholic Central High School

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Cole Smith