POOJA NIRMAL
Guelph,Canada
Summary
Driven professional with a resilient, solutions-focused approach to challenges. Brings strong analytical and problem-solving skills, the ability to adapt quickly, and a collaborative mindset. Experienced in working with cross-functional teams to deliver results and drive meaningful business outcomes.
Overview
2027
2027
years of professional experience
Work History
OMNI Department Manager
Walmart
Guelph, Ontario, Canada
09.2025 - Current
- Directed daily omni-channel operations, managing 150–300+ online grocery pickup and delivery orders during peak periods.
- Directed and mentored a team of 8–15 omni associates, ensuring effective training schedules and daily task assignments.
- Optimized daily workload planning by evaluating order volume, staffing levels, and prioritizing tasks.
- Managed and assessed daily omni metrics, including order volume, on-time fulfillment, pick accuracy, and exceptions, utilizing reports and Walmart systems.
- Optimized picking processes to achieve over 95% order accuracy through proactive management and rapid resolution of exceptions and system issues.
- Facilitated resolution of customer concerns, substitutions, and escalations to enhance satisfaction levels.
- Collaborated with store leadership and cross-functional teams to drive store objectives and enhance e-commerce growth.
- Directed organization and safety protocols within omni area to ensure compliance with health and operational standards.
Business Development Specialist - Personal Move Assistant
Spicerhaart
Colchester, United Kingdom
- Facilitated home searches through strategic collaboration with estate agents and landlords.
- Orchestrated resolution of complex logistical challenges to facilitate seamless moving experiences for clients.
- Facilitated resolution of disputes with removal firms, ensuring seamless client experiences during relocations.
- Managed secure handling of confidential documents during relocations.
- Cultivated strong customer relationships through friendly and professional communication.
- Orchestrated property viewings to empower clients in making informed decisions.
- Formulated tailored relocation strategies addressing unique client requirements.
Lead Generation Specialist
Azuga Telematics
Bangalore, India
07.2020 - 12.2021
- Delivered exceptional customer service by efficiently and professionally resolving inquiries.
- Implemented automation tools to enhance daily task management and streamline strategic development initiatives.
- Cultivated comprehensive expertise in competitor analysis to enhance unique selling propositions.
- Spearheaded strategic lead generation campaigns to enhance brand visibility.
- Championed collaboration with sales team to transform leads into sustainable business partnerships.
- Implemented strategic cold calling techniques to optimize client outreach initiatives.
- Cultivated robust professional networks to enhance long-term customer relationships.
- Executed comprehensive market research to identify and evaluate emerging industry trends.
- Surpassed monthly sales targets by employing advanced interpersonal and persuasive techniques.
- Cultivated and managed leads to enhance client acquisition efforts.
- Directed critical decision-making initiatives while fostering strong relationships with stakeholders.
- Analyzed and synthesized consumer data to identify patterns and preferences for targeted marketing initiatives.
Education
Master of Science - International Business
Anglia Ruskin University
Cambridge, United Kingdom01.2023
Bachelor of Science - Engineering - Computer Science
Capital University
IndiaDiploma of Higher Education - Travel and Tourism
IATA UFTAA Foundation
IndiaSkills
Sales & Business Development:Experience in building client relationships, identifying new business opportunities, managing outreach, and supporting sales forecasting and prospecting activities
Customer Service & Communication:Strong ability to communicate professionally with clients, handle customer inquiries, and provide high-quality service through phone and email interactions
Analytical & Strategic Thinking:Comfortable working with data and market insights to support decision-making, conduct research, and contribute to planning and problem-solving activities
Tools & Technical Skills:Proficient in CRM systems such as Salesforce, along with strong working knowledge of MS Office tools including Excel, Word, and PowerPoint
Organization & Execution:Good organizational skills with the ability to manage time effectively, handle multiple tasks, and maintain strong attention to detail in daily work
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working
Tamil
Limited Working
French
Elementary
Timeline
OMNI Department Manager
Walmart
09.2025 - Current
Lead Generation Specialist
Azuga Telematics
07.2020 - 12.2021
Business Development Specialist - Personal Move Assistant
Spicerhaart
Master of Science - International Business
Anglia Ruskin University
Bachelor of Science - Engineering - Computer Science
Capital University
Diploma of Higher Education - Travel and Tourism
IATA UFTAA Foundation