Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Claudia Henderson

Vaudreuil-Dorion,QC

Summary

Proven leader with extensive experience at Walmart, adept in staff management and customer service. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective problem-solving. Demonstrated excellence in fostering teamwork and collaboration, achieving performance targets, and driving continuous improvement.

Overview

5
5
years of professional experience

Work History

OMNI Department Manager

Walmart
10.2023 - Current


  • Led a team to consistently achieve or exceed performance targets.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Established clear performance expectations for staff members which led to increased productivity.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by implementing time-saving strategies.



OMNI Customer Fulfillment Associate

Walmart
04.2020 - 10.2023
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
  • Supported a continuous improvement culture within the department by identifying and sharing best practices among team members.
  • Boosted customer loyalty, fostering positive relationships through exceptional service.
  • Assisted customers in navigating the company's website, ensuring seamless online shopping experiences.
  • Coordinated with shipping carriers such as Doordash and Uber Eats to swiftly resolve any delivery-related issues or concerns from customers.
  • Helped other departments within the store when they required assistance.

Temporary Renovation Set-up

Walmart
04.2023 - 06.2023
  • Rebuilt large shelving units throughout the store.
  • Filled shelves throughout the entire store with new product prior to the opening to the general public.
  • Undergoing safety measures such as wearing a construction hat, steel toe boots, and following strict guidelines while the store was being reconstructed by the construction teams.

Education

Bachelor of Education - Kindergarten And Elementary Education

McGill University
Montreal, QC
05.2028

Pre-University DEC - Social Sciences

John Abbott College
Sainte-Anne-de-Bellevue, QC
05.2024

High School Diploma -

MacDonald High School
Sainte-Anne-de-Bellevue, QC
06.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Staff Management
  • Team Supervision
  • Training and mentoring
  • Safety and Security
  • Customer Engagement
  • Goals and performance
  • Loss Prevention
  • Motivational Leadership
  • Innovation Skills
  • Team Leadership

Accomplishments

  • Received two stars at Walmart for impeccable work ethic and desire to help others.
  • Dean's List (average over 85%) throughout CEGEP.
  • Integration in Social Science research paper submitted to the Quebec ISS Best Paper Competition.
  • Honour Roll (average over 85%) throughout High School.

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

OMNI Department Manager

Walmart
10.2023 - Current

Temporary Renovation Set-up

Walmart
04.2023 - 06.2023

OMNI Customer Fulfillment Associate

Walmart
04.2020 - 10.2023

Bachelor of Education - Kindergarten And Elementary Education

McGill University

Pre-University DEC - Social Sciences

John Abbott College

High School Diploma -

MacDonald High School

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Claudia Henderson