Nishanth Ajaya Prakash
Sault Ste. Marie,ON
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Experienced customer representative with a passion for providing top-notch support to clients. Skilled in utilizing computer software and technology to resolve customer inquiries and issues in a prompt and effective manner. Strong communication and interpersonal skills, coupled with a commitment to providing exceptional customer service. Seeking a challenging role in a fast-paced environment where skills and experience can be utilized to drive customer satisfaction and contribute to the success of the organization
Overview
4
4
years of professional experience
Work History
OMNI Department Manager
Walmart
08.2023 - Current
- Managed the online department's day-to-day operations.
- Oversaw a team of 40 employees
- Set and exceeded online sales and performance goals
- Communicated with managers of other departments to maintain transparency.
- Ensured efficient order fulfillment and inventory control
- Handled customer inquiries and concerns related to online orders
- Implemented and enforced company policies and safety standards
- Collaborated with other department managers to optimize operations
- Conducted employee performance evaluations and provided training
- Contributed to the online department's growth and success.
Omni Customer Fulfillment
Walmart
06.2021 - 07.2023
- Answered phones and resolved customer issues and complaints
- Offered customers information about products, services, prices and special offers
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Handled exchanges, returns and refunds
- Documented all call information according to standard operating policies and procedures.
Drivethru/Front Counter Associate
Drive, KFC, Ste.Marie
10.2023 - 05.2024
- Moved cars through efficiently with expert knowledge of menus and POS system operation
- Packaged food in bags for easy carrying and added napkins to complete orders
- Verified items from kitchen against customers' orders before handing out bags
- Completed necessary food and station preparations to efficiently serve guests during operating hours
- Backed up front counter staff by helping with walk-in customers and take-out orders.
Crew Member
McDonalds
07.2020 - 10.2023
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Kept wait times low with smooth management of order taking and payment processing
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies
- Filled up stations with cutlery, sauces and napkins
- Supported various counter stations based on demand.
Education
Math's and computer science
Bachelor of Computer Science - Computer Science
06.2023
Skills
- Leadership
- Ability to Work Under Pressure
- Ability to Work in a Team
- Fast Learner
- Microsoft Office
- Computer Skills
- Customer Service
- Communication Skills
- Product and Service Sales
- Goals and Performance
- Business Development and Planning
- Order Management
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Arabic
Limited Working
Tamil
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Drivethru/Front Counter Associate - Drive, KFC, Ste.Marie
10.2023 - 05.2024
OMNI Department Manager - Walmart
08.2023 - Current
Omni Customer Fulfillment - Walmart
06.2021 - 07.2023
Crew Member - McDonalds
07.2020 - 10.2023
St. Mary's High School - , Math's and computer science
Algoma University - Bachelor of Computer Science, Computer Science
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