Jappanjeet Singh
New Westminster,BC
Summary
Dedicated professional with a proactive approach and strong emotional intelligence. Proven ability to communicate effectively and collaborate within dynamic teams. Committed to supporting organizational goals through adaptability and a strong work ethic.
Overview
2
2
years of professional experience
Work History
OMNI Department Manager
Walmart
Vancouver, British Columbia
10.2024 - Current
- Lead and manage over 30 employees a day in the department, ensuring that all tasks are completed efficiently and on time.
- Train and supervise staff to ensure that they meet performance standards.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Provided leadership, insight, and mentoring to newly hired employees to provide knowledge of various company programs.
- Evaluated individual and team performance, and identified opportunities for improvement.
- Managed inventory levels and coordinated restocking procedures.
- Collaborated with sales and marketing, and reviewed metrics to ensure a consistent customer experience.
- Monitor and improve the quality and efficiency of customer interactions (calls, emails, and queries).
- Handle escalated customer complaints, and resolve complex issues promptly. Identify service issues, and implement solutions to streamline customer service operations.
- Create and maintain customer service policies, procedures, and standards.
- Utilize and manage customer service tools (NPS software, ticketing systems, etc.). Implement strategies to increase customer loyalty and reduce churn.
Omni Customer Fulfillment Associate
Walmart
Vancouver, British Columbia
06.2023 - 09.2024
- Processed customer orders efficiently using Walmart's order management system.
- Assisted customers with inquiries and provided product information promptly.
- Responded quickly and courteously to customer inquiries via phone or email.
- Worked collaboratively with other departments, such as logistics and sales, when necessary.
- Kept accurate records of completed orders, including pick lists and packing slips.
- Collaborated with team members to optimize fulfillment workflows daily.
- Managed returns from customers by inspecting merchandise for damage or discrepancies in quantity or type ordered versus received items.
Education
Associate of Arts - Business And Management
University Canada West
Vancouver, BC09-2023
Skills
- Leadership skills
- Employee training
- Effective communication
- Customer service
- Problem solving
- Interpersonal skills
Affiliations
Peer Leader at University Canada West
- Contributed as a peer leader in my university to help out the students with their academic challenges
- Led a team of 17 students
Languages
English
Full Professional
German
Elementary
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
OMNI Department Manager
Walmart
10.2024 - Current
Omni Customer Fulfillment Associate
Walmart
06.2023 - 09.2024
Associate of Arts - Business And Management
University Canada West