Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Jappanjeet Singh

New Westminster,BC

Summary

Dedicated professional with a proactive approach and strong emotional intelligence. Proven ability to communicate effectively and collaborate within dynamic teams. Committed to supporting organizational goals through adaptability and a strong work ethic.

Overview

2
2
years of professional experience

Work History

OMNI Department Manager

Walmart
Vancouver, British Columbia
10.2024 - Current
  • Lead and manage over 30 employees a day in the department, ensuring that all tasks are completed efficiently and on time.
  • Train and supervise staff to ensure that they meet performance standards.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Provided leadership, insight, and mentoring to newly hired employees to provide knowledge of various company programs.
  • Evaluated individual and team performance, and identified opportunities for improvement.
  • Managed inventory levels and coordinated restocking procedures.
  • Collaborated with sales and marketing, and reviewed metrics to ensure a consistent customer experience.
  • Monitor and improve the quality and efficiency of customer interactions (calls, emails, and queries).
  • Handle escalated customer complaints, and resolve complex issues promptly. Identify service issues, and implement solutions to streamline customer service operations.
  • Create and maintain customer service policies, procedures, and standards.
  • Utilize and manage customer service tools (NPS software, ticketing systems, etc.). Implement strategies to increase customer loyalty and reduce churn.

Omni Customer Fulfillment Associate

Walmart
Vancouver, British Columbia
06.2023 - 09.2024
  • Processed customer orders efficiently using Walmart's order management system.
  • Assisted customers with inquiries and provided product information promptly.
  • Responded quickly and courteously to customer inquiries via phone or email.
  • Worked collaboratively with other departments, such as logistics and sales, when necessary.
  • Kept accurate records of completed orders, including pick lists and packing slips.
  • Collaborated with team members to optimize fulfillment workflows daily.
  • Managed returns from customers by inspecting merchandise for damage or discrepancies in quantity or type ordered versus received items.

Education

Associate of Arts - Business And Management

University Canada West
Vancouver, BC
09-2023

Skills

  • Leadership skills
  • Employee training
  • Effective communication
  • Customer service
  • Problem solving
  • Interpersonal skills

Affiliations

Peer Leader at University Canada West

- Contributed as a peer leader in my university to help out the students with their academic challenges

- Led a team of 17 students

Languages

English
Full Professional
German
Elementary
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

OMNI Department Manager

Walmart
10.2024 - Current

Omni Customer Fulfillment Associate

Walmart
06.2023 - 09.2024

Associate of Arts - Business And Management

University Canada West

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Jappanjeet Singh